Retail District Manager

Retail District ManagerWho are we:For more than 50 years SSA has partnered with cultural attractions to design the hospitality experience journey freeing our partners to remain bring together admissions culinary and retail with innovation and human connection to shape a seamless guest focus is on people innovation and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality the foundation of how we serve our partners and their SummaryThe Retail District Manager leads multiple retail locations across a defined region ensuring strong team performance exceptional guest service and alignment with client expectations. This role drives financial outcomes supports operational excellence and cultivates a team culture rooted in SSAs & CommunicationCreates a motivating energetic and enthusiastic team environment that promotes a high-performance culture and aligns with company effectively across all levels ensuring clarity consistency and alignment with company and client professionalism and leads by example in demeanor ethics and outcomes and models adaptability seeking feedback and development key account changes or updates (e.g. leadership transitions major client events) with executive leadership in a timely FocusBuilds trust-based relationships with clients understanding and aligning retail operations with their mission and with client partners and internal teams to support account retention and strategic industry events (AZA IAAPA ASTC AAM) as appropriate to support current and prospective client in RFP presentations remodel communications and Momentum Oversight & Business AnalysisLeads payroll and staffing strategy by partnering with Retail Managers to align labor costs with payroll percentage targets optimize schedules and drive measurable metrics such as labor cost of goods (COG) per capita spend (PerCap) and revenue to budget to evaluate and enhance financial & Guest ExperienceCoaches and reinforces SSAs Service standards to ensure consistent memorable guest and supports sales strategy execution through training role modeling and performance available tools and reporting to identify trends address issues and leverage growth and enhances daily floor supervision and execution of selling & Team DevelopmentSupports talent development by coaching and training Retail Managers using SSA tools and hands-on staffing needs leads succession planning and collaborates on strategic hiring ongoing performance feedback and guidance through regular touchpoints and site team relations issues timely and professionally ensuring a positive inclusive workplace & ComplianceMaintains consistency in operational execution policy adherence and inventory compliance with loss prevention POS and safety protocols across all essential operational updates (sales results training tools mystery shops) to store site visits and provides feedback to Retail Managers GMs and placement and merchandising of carts tents and seasonal competitive landscapes at peer attractions to inform Merchandising & BuyingEnsures compliance with visual merchandising standards and maintains store presentation per company with Creative Director and Buyers on store layouts signage assortment and inventory all transitions temporary stores and exhibit launches in collaboration with the merchandising store teams on visual merchandising & BenefitsFull-Time Exempt$75 monthly cell phone stipendFlexTime Off: no accruals; employees are encouraged toschedule time off as needed within business Dental Vision Life Insurance and other voluntary benefits for you and your family; employeepremiums applicableParticipation in a 401(k) program with a 15% company match (must be 21 years or older eligible after one year of employment with 1000 hours worked available to enroll during Open Enrollment Periods).Short-Term Disability and Long-Term Disability employer sponsored; scaled-salarypay followingsubmission and approval of leaveParentalLeave:Birthing Parent Plan covers up to (6-8)weeksfully paid leave based on the birthing Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasonsincluding ParentalBondingand your familysseriousmedical to 5 days Paid Bereavement LeaveOn-Demand Pay Program: Get access to a portion of earned wages before Plan & Employee Discounts where applicablePaid sick leave is provided in accordance with applicable state and local laws. Accrual rates caps and usage rules vary by :Arizona California Chicago Pittsburgh Connecticut Illinois Massachusetts Michigan Minnesota Missouri New Mexico New York Rhode Island : Employees accrue1 hour of paid sick leave for every 30 hours worked up to48 hours per year under the Healthy Families and Workplaces Act (HFWA).Maryland: Employees accrue at least1 hour of paid sick and safe leave for every 30 hours worked up to40 hours peryear as required under the Maryland Healthy Working Families : Employees accrue1 hour of paid sick leave for every 40 hours worked in accordance with the Seattle Paid Sick and Safe Holdings and its affiliated companies including SSA Group A&F SouvenirCinchio Solutions and Behavioral Essentials are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective California Residents: Bysubmittingyour job application you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (Notice).San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Please see the Fair Chance Ordinance - Know Your Rights documentfor more information. By submitting your job application you agree you have reviewed the Fair Chance Ordinance - Know Your Rights document.