Retail Brand Ambassador Part Time

At Boll & Branch we believe luxury starts with carefor our customers our communities our teams and our craft. Our Brand Ambassadors bring this belief to life by delivering exceptional hospitality creating personalized shopping experiences and helping customers discover products that transform the way they sleep.

As a Part-Time Brand Ambassador youll serve as a trusted guide throughout the customer journey. Youll build meaningful relationships through consultative selling thoughtful design recommendations and genuine hospitality while contributing to the overall success of the store. This role is ideal for someone who enjoys connecting with people thrives in a team environment and is passionate about delivering memorable customer experiences.

This position is located at Highland Village in Houston TX.

• Welcome every customer with warmth authenticity and genuine hospitality.
• Create memorable shopping experiences by listening to customers needs and providing thoughtful personalized recommendations.
• Deliver elevated experiences through our in-store virtual and in-home design consultation program.
• Build lasting customer relationships through proactive clienteling and follow-up to encourage repeat business.
• Become an expert in Boll & Branch products materials craftsmanship and sleep solutions to confidently educate customers.
• Assist customers in designing their spaces based on their sleeping habits style preferences and lifestyle needs.

• Achieve and exceed individual sales goals while contributing to overall store performance.
• Support a collaborative selling culture by partnering with teammates to deliver exceptional customer experiences.
• Identify opportunities to expand sales through product education cross-selling and personalized recommendations.
• Participate in community-driven initiatives such as store events designer partnerships and other activities that strengthen our local brand presence.

• Ensure the store is always guest-readyclean organized beautifully presented and aligned with brand standards.
• Support daily store operations including opening and closing procedures cash handling register reconciliation and operational routines.
• Execute visual merchandising direction and maintain product presentation with attention to detail.
• Uphold company safety security and loss prevention procedures while protecting store assets and inventory.
• Perform general housekeeping tasks including dusting vacuuming steaming merchandise and maintaining shared spaces to ensure an exceptional customer environment.

• Participate in in-home appointments and installations creating a seamless customer experience.
• Provide thoughtful product recommendations that complement customers spaces and sleep needs.
• Help ensure every design consultation reflects the elevated hospitality and attention to detail that defines the Boll & Branch experience.

• Maintain a flexible schedule including evenings weekends and holidays based on business needs.
• Perform other duties and special projects as assigned.

• 1 year of retail sales experience preferably in specialty retail luxury retail home furnishings hospitality or another customer-focused environment. Equivalent experience and transferable skills will also be considered.
• Passion for hospitality and creating meaningful customer relationships.
• Experience with consultative selling clienteling or delivering personalized customer service.
• Strong verbal and written communication skills.
• Positive attitude with the ability to build rapport and engage customers naturally.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• Comfortable using Google Workspace (Docs Drive Sheets) POS systems and other retail technology.
• Ability to stand for extended periods lift up to 50 pounds climb ladders or step stools and perform in-home services with or without reasonable accommodation.
• Bilingual in English and Spanish is a plus but not required.

The above is a comprehensive but not exhaustive description of requirements and expectations that may evolve over time based on business needs. You must be able to complete all physical requirements of the job with or without a reasonable accommodation

At Boll & Branch we believe in investing in our people as much as we invest in our products. Youll join a team that values care collaboration curiosity and craftsmanship while building meaningful relationships with customers every day. Whether youre helping someone improve their sleep or creating an unforgettable shopping experience your work will have a lasting impact.

The annual base salary range for this role is $19 to $22 (new hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications internal equity and the budgeted amount for the role). It is important to note that our salary ranges are based on paying competitively for our size industry and the market and are one part of the total rewards that we provide. Individual pay rate decisions are based on several factors including qualifications for the role experience level skillset scope of the role and internal peer addition while we are not commission based there is an opportunity to earn a monthly-based bonus on store performance.

Studies show that women and people of color often hesitate to apply for jobs unless they meet all the listed qualifications. At Boll & Branch we seek the best candidate who may come from a less traditional background. We consider any combination of knowledge skills education and experience that meets the minimum requirements. If youre interested we encourage you to think broadly about your background and skill set for the role.

About Boll & Branch:

At Boll & Branch we dont make bedding like everyone else. We make it better.

In 2014 our founders Scott and Missy Tannen challenged every conventional standard in the textile industry creating a new supply chain that prioritized thread quality not thread count. By investing exclusively in 100% organic raw materials from the start we became the first bedding company ever to be Fair Trade Certified. Today we keep five commitments at the heart of everything we do. We are:

• Cultivators of the Highest Quality Threads
• Pioneers in 100% Organic Cotton
• Free from Toxins at Every Step
• 100% Traceable from Farm to Finish
• Committed to Fair and Ethical Treatment for All

Boll & Branch has over 150 employees and we are headquartered in Summit NJ with a second office in New York NY and a dedicated Photo Studio in New Providence 2019 to propel our growth we raised $100M from L Catterton a leading consumer goods private equity fund. We are also progressively expanding our retail and wholesale footprint. While the heart of our business lies in the direct-to-consumer online model we also have several retail stores around the country as well as partnerships with Bloomingdales and Nordstrom.

Boll & Branch LLC is an equal opportunity employer.