Retail Banking Product Support Specialist

Washington Trust is seeking a Retail Banking Product Support Specialist to join their team. The Retail Banking Product Support Specialist serves as the Retail Banking business owner and subject matter expert for Washington Trusts core banking platform. This position is responsible for defining business requirements managing product configuration supporting system enhancements and driving continuous improvement initiatives to ensure system capabilities support Retail Bankings strategic and operational incumbent will work closely with Retail Banking leadership Operations Information Technology and other key stakeholders to ensure products services and processes are configured and maintained effectively while enhancing operational efficiency employee productivity and the customer FunctionsServe as the Retail Banking subject matter expert for the Fiserv DNA core banking platform including an understanding of how branch and contact center staff utilize the retail products services workflows forms disclosures and customer-facing functionality are properly configured and maintained to support business Retail Banking during core system releases upgrades and enhancement initiatives by evaluating release notes assessing business impacts coordinating testing and validating implementation new functionality and enhancements to identify opportunities to improve branch efficiency operational effectiveness customer experience and employee with Retail Banking leadership to gather document and translate business requirements into core system configurations and business processes workflows business rules and operational impacts related to system and validate retail deposit products forms disclosures and procedures to ensure alignment with core banking system and maintain DNA product parameters and guidance and education to Retail support and training teams regarding DNA capabilities enhancements operational impacts and best as the primary liaison between Retail Banking and internal stakeholders for retail-related DNA and implement opportunities to streamline processes reduce manual effort and improve colleague and customer experiences through effective use of DNA as Retail Bankings primary liaison to the Senior DNA Architect ensuring Retail Banking priorities operational impacts customer experience considerations and product objectives are represented in enterprise system decisions and roadmap document and submit change requests in accordance with Bank change management policies and appropriate governance testing documentation approvals and implementation plans are completed for system with Retail Banking and Bank-wide projects as other duties as requested by degree in Business Administration Finance Information Systems Banking or a related field required or equivalent combination of education and of five years of retail banking of three years of experience working with core banking supporting configuring or administering a core banking platform preferably Fiserv gathering documenting and translating business participating in system implementations upgrades conversions or major enhancement Skills and AbilitiesStrong analytical and problem-solving skills with the ability to evaluate complex business processes identify root causes assess impacts and interpret organizational skills with the ability to manage multiple priorities and meet verbal and written communication skills with the ability to communicate effectively with both technical and non-technical to influence and collaborate effectively across departments and organizational knowledge of retail banking products services and with Microsoft Office : A goodfaith reasonable estimate of the base salary range for this role is $77580 to $116371 and the actual offer will depend on factors such as experience skills training certifications and education. This base salary reflects one component of our competitive compensation package. This position may be eligible for an annual bonus and includes a comprehensive benefits package.