Retail Associate (Part-Time)

JOB TITLE: Retail Associate (Part-time)

DEPARTMENT: Strategy & Operations

REPORTS TO: Retail Operations Manager

CLASSIFICATION: Non-exempt

SALARY: $25.75 per hour

DATE: July 2026

POSITION OVERVIEW

As a Retail Associate at the 9/11 Memorial & Museum you will play a key role in creating a memorable and respectful experience for visitors from around the world. This is an opportunity to work in a deeply meaningful setting where youll not only deliver exceptional customer service but also be a part of honoring and preserving the legacy of 9/11 ensuring every visitors experience is impactful and this position youll be responsible for the daily operations of the Museum store café outdoor carts and Audio Guide Desk.

ROLE AND RESPONSIBILITIES:

• Proactively greet and welcome visitors providing excellent customer service in the retail areas which include the Museum Store Café Audio Guide desk and Retail Carts on the Memorial.
• Cultivate a strong knowledge of products and brand storytelling to enhance visitor interactions and sales.
• Remain mobile and engaged with customers on the sales floor ready to assist with product inquiries or needs.
• Encourage mission support by asking for donations.
• Ensure the store café and retail cart areas are clean organized and visually presentable to visitors.
• Foster a positive and professional work environment by collaborating with team members from across the organization.
• Uphold institutional policies and procedures while maintaining outstanding customer service.
• Accurately process transactions including cash and credit card payments following all financial and organizational policies.
• Assist with receiving deliveries unpacking organizing stock ensuring timely replenishment and performing inventory and cycle counts.
• Communicate any operational or customer service challenges promptly to management for resolution.

ASSOCIATES ARE EXPECTED TO

• Work part-time 16-29 hours per week
• Work weekends and holidays
• Wear a museum-issued uniform
• Work both outdoors on the memorial and indoors at the museum in all weather
• Stand for long hours
• Take direction from Supervisors and Managers
• Demonstrate strong interpersonal and communication skills
• Be comfortable working with a diverse international public in a busy environment

QUALIFICATIONS/SKILLS REQUIREMENTS

• 1-3 years experience in retail store sales
• Excellent customer/guest service skills
• Highly responsible and reliable
• Ability to work both as part of a productive team and independently

Work Environment and Physical Considerations

The physical demands and work environment described in this job are typical of what you can expect and are important for successfully carrying out the essential responsibilities of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is required to see be mobile and have the ability for 2-way communication with the public and staff. The employee will be required to stand for long hours and be able to lift heavy boxes up to 40 lbs.

The work environment includes both indoor and outdoor settings and while the noise level is generally low youll find that its a relaxed and comfortable place to work. There are no special protective devices required in the retail environment.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race color religion sex sexual orientation age national origin disability status as a protected veteran or any other characteristic protected by applicable law. The 9/11 Memorial & Museum endeavors to make reasonable accommodations for applicants with disabilities and other accommodation needs under applicable law. If you are an individual with a legally recognized accommodation need and require assistance during the application process please contact Ronni Cantor atwith your specific accommodation request.

The 9/11 Memorial & Museum is committed to an organizational culture that supports and reinforces our institutional values including our commitment to inclusive representation. We are committed to reflecting the unique experiences of the nearly 3000 victims who were killed indiscriminately in the 1993 and 2001 terrorist attacks and the wider communities impacted in lower Manhattan at the Pentagon and near Shanksville PA.

Required Experience:

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