Restaurant Floor Manager

Title: Floor Manager

Salary: $70000 - $78000/year

Location: On-site (San Diego CA)

Category: Full-time

Start Date: ASAP

POSITION SUMMARY

BoujieMana is a full-service restaurant in central San Diego serving both the surrounding neighborhood and the internal TCWGlobal community. The restaurant offers an elevated yet approachable dining experience focused on quality and hospitality.

The space includes a full bar indoor and outdoor seating a private VIP room and a training and event center for up to 120 guests. BoujieMana serves breakfast lunch and dinner using high-quality ingredients at a higher-end price point while remaining accessible.

With strong evening and weekend traffic and convenient parking BoujieMana operates as both a neighborhood destination and an event-driven hospitality space. At BoujieMana we believe great food thoughtful service and meaningful experiences go hand in hand and were building a team that shares that same passion for hospitality.

BoujieMana has received national and local recognition including being ranked #8 Best New Restaurant in the U.S. by Yelp winning the 2024 OpenTable Diners Choice Award maintaining a 4.8 out of 5 rating on OpenTable and being featured in Forbes and the San Diego Union-Tribune.

We are seeking an experienced and passionate Front of House Manager to lead and elevate our guest experience through exceptional service team development and operational excellence. This role is the connective tissue between vision and executiontranslating our brand standards into consistent high-level service across every shift. You will oversee all front-of-house operations ensuring our team delivers a seamless elevated and joyful dining experience that reflects the heart and soul of BoujieMana.

This role is ideal for a leader who thrives in both structure and creativity; someone who can build systems develop people and still step onto the floor with confidence and presence when needed.

KEY RESPONSIBILITIES

• Own and manage all front-of-house operations to ensure consistent high-quality service
• Create maintain and adjust FOH staff schedules based on business needs and labor targets
• Hire onboard train and develop FOH team members (servers hosts bartenders support staff)
• Hold staff accountable to performance attendance and service standards
• Lead ongoing coaching feedback and performance management conversations
• Uphold BoujieManas service standardsensuring every guest experience is elevated thoughtful and memorable
• Monitor service in real time and step in to resolve issues quickly and effectively
• Handle escalated guest concerns and ensure resolution aligns with company standards
• Partner with Floor Managers to ensure strong execution during service and alignment across shifts
• Identify operational gaps and implement solutions that improve efficiency and guest experience
• Drive accountability for all FOH operational responsibilities ensuring team members take ownership of cleanliness side work and opening/closing duties
• Maintain clear communication between FOH team kitchen bar and leadership
• Review daily sales labor and service performance; adjust operations as needed
• Manage FOH-related inventory (bar service items) and ordering processes
• Support execution of events large parties and high-volume service periods
• Ensure staffing flow and service quality meet expectations for all events
• Maintain compliance with health safety and company policies and procedures

QUALIFICATIONS & SKILLS

• 25 years of experience in FOH leadership (Restaurant Manager Assistant Manager or similar role in upscale dining)
• Strong leadership presence with the ability to motivate coach and develop teams
• Proven experience with scheduling labor management and service operations
• Deep understanding of hospitality service standards and guest experience strategy
• Knowledge of wine spirits and food pairings preferred
• Highly organized with strong problem-solving and decision-making skills
• Emotionally intelligent detail-oriented and grounded in a hospitality-first mindset
• Comfortable balancing administrative responsibilities with floor presence as needed
• Familiarity with Shift4 (POS system) is a plus!

Visit to learn more about our amazing team!

TCWGlobal is an equal opportunity employer. We do not discriminate based on age ethnicity gender nationality religious belief or sexual orientation.

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