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Resource & Operations Coordinator
Job Location:
Job Location:
Queens, NY - USA
Yearly Salary:
USD 55000 - 60000
Yearly Salary:
Posted:
12 June 2026 (30+ days ago)
Posted:
Application Deadline:
10 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
JOB TITLE:Resource & Operations Coordinator
EMPLOYMENT TYPE:Full-Time
REPORTS TO:Director of Operations
LOCATION:Queens NY
SCHEDULE:Monday-Friday onsite 8:45am-5pm
SALARY:$55000-$60000/annually
ABOUT AAFSC:
For over 30 years the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe families remain together and newcomers navigate life in New York City. While our doors are open to all AAFSC has expertise in serving Arab Middle Eastern North African Muslim and South Asian communities.
JOB SUMMARY:
The Resource & Operations Coordinator supports the administrative operational and resource navigation functions of the assigned AAFSC office(s). This position requires someone who can provide excellent customer service as they will often serve as the first point of contact for visitors program participants community members and partners. This is a dynamic role that requires a highly organized reliable and adaptable professional who can effectively balance operational responsibilities with direct community support.
The Resource & Operations Coordinator is responsible for coordinating office administration and procedures to ensure organizational effectiveness efficiency safety and security. The position supports intra-office communication protocols streamlines administrative procedures manages inventory and operational needs and assists with facility-related functions.
In addition the Resource & Operations Coordinator serves as a key point of contact for community members seeking information referrals and assistance accessing public benefits and community resources throughout New York City. The position provides resource navigation support assists clients in accessing benefits and services and helps connect individuals and families to programs that meet their needs.
The ideal candidate is an energetic professional who can work independently demonstrate strong organizational and problem-solving skills and thrive in a fast-paced diverse workplace. A commitment to serving immigrant refugee and low-income communities is essential for success in this role.
DUTIES AND RESPONSIBILITIES:
Operations & Administrative Support
EMPLOYMENT TYPE:Full-Time
REPORTS TO:Director of Operations
LOCATION:Queens NY
SCHEDULE:Monday-Friday onsite 8:45am-5pm
SALARY:$55000-$60000/annually
ABOUT AAFSC:
For over 30 years the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe families remain together and newcomers navigate life in New York City. While our doors are open to all AAFSC has expertise in serving Arab Middle Eastern North African Muslim and South Asian communities.
JOB SUMMARY:
The Resource & Operations Coordinator supports the administrative operational and resource navigation functions of the assigned AAFSC office(s). This position requires someone who can provide excellent customer service as they will often serve as the first point of contact for visitors program participants community members and partners. This is a dynamic role that requires a highly organized reliable and adaptable professional who can effectively balance operational responsibilities with direct community support.
The Resource & Operations Coordinator is responsible for coordinating office administration and procedures to ensure organizational effectiveness efficiency safety and security. The position supports intra-office communication protocols streamlines administrative procedures manages inventory and operational needs and assists with facility-related functions.
In addition the Resource & Operations Coordinator serves as a key point of contact for community members seeking information referrals and assistance accessing public benefits and community resources throughout New York City. The position provides resource navigation support assists clients in accessing benefits and services and helps connect individuals and families to programs that meet their needs.
The ideal candidate is an energetic professional who can work independently demonstrate strong organizational and problem-solving skills and thrive in a fast-paced diverse workplace. A commitment to serving immigrant refugee and low-income communities is essential for success in this role.
DUTIES AND RESPONSIBILITIES:
Operations & Administrative Support
- Greet program participants and screen visitors to our office(s). Ensure access and security protocols are maintained. Contribute to maintaining a safe and secure working environment for our staff and program participants.
- Serve as on-site point person for any maintenance and supply requests; work with the Director of Operations to fulfill them.
- Assist other program staff with setup and breakdown/cleanup after classes and events.
- Coordinate scheduling of conference and activity rooms.
- Support Operations Department functions including building safety planning ID cards IT setup and distribution recordkeeping posting of required notices obtaining permits for community events.
- Suggest updates or refinements to current operational procedures based on experience and observations in the role.
- Participate in AAFSC meetings and trainings as required some of which may be off-site.
- Be able to work occasional evenings and weekends to support AAFSC programming and events.
- Conduct screenings and assessments to identify client needs and available resources.
- Provide information and referrals to AAFSC programs and external community resources including public benefits healthcare housing food assistance legal services workforce development and other support services.
- Guide clients in navigating systems such as Access HRA SNAP Medicaid Cash Assistance Fair Fares HEAP IDNYC NYC Care and other city and state programs.
- Assist clients with benefit applications renewals and documentation requirements as needed.
- Provide interpretation and translation support for community members with limited English proficiency.
- Advocate for clients and help resolve barriers to accessing services and benefits.
- Maintain accurate records of client interactions referrals and services provided.
- Participate in community outreach activities workshops and resource fairs.
- Participate in AAFSC meetings and internal and external trainings.
- Remain updated on technical and professional knowledge by attending educational workshops joining professional associations building networks with fellow professionals and reviewing of industry publications.
- Perform other duties assigned by Leadership.
- Urdu Arabic or Spanish language skills strongly preferred.
- High school diploma or equivalent required; Associates or Bachelors degree in Human Services Social Work Public Administration or a related field preferred.
- Strong verbal and written communication skills in English.
- Able to travel between AAFSC locations across New York City as needed.
- Knowledge of New York City public benefits community resources and government service systems preferred.
- Experience providing resource navigation referrals benefits assistance customer service or community-based services preferred.
- Excellent organizational time-management follow-up and administrative skills with attention to detail. Comfort with effectively multi-tasking in a quick-paced environment.
- Previous office management administrative customer service or related experience preferred.
- Knowledge of and experience with office management responsibilities systems and procedures.
- Proficient in the suite of MS Office software products especially Word Excel and Outlook.
- Must be able to lift or carry items weighing on average 35 pounds on a regular basis.
- Self-starter with the ability to work independently and as a part of a team in a fast-paced deadline-driven environment.
- Employment is contingent upon successful completion of a pre-employment background check.
- U.S. Work Authorization required.
Required Experience:
Manager
About Company
We empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in their communities.
