Enter a job title or keyword
Resource Center Intern (The Hub OC)
Job Location:
Job Location:
Irvine, CA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 August 2026 (23 days ago)
Posted:
Application Deadline:
26 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description Summary
The HRC Resource Center Intern supports the day-to-day operations of the Hub Resource Center by assisting with Basic Needs services operating service stations supporting front desk responsibilities and engaging with patrons throughout the day. During Basic Needs hours interns will help ensure that services and stations operate efficiently safely and with hospitality. Outside of Basic Needs hours interns will help operate the front desk welcome visitors answer questions connect patrons to staff and resources assist with administrative responsibilities and support the overall flow of the Resource Center. This internship is highly relational. Interns should be willing to engage with people from different backgrounds learn about homelessness and local resources work alongside staff and volunteers and contribute wherever needed Through this internship students will have opportunities to develop experience in: Homeless services and resource center operations Trauma-informed and person-centered engagement Front desk and client-facing operations Community resource navigation Professional boundaries Conflict resolution and de-escalation Volunteer and service coordination Nonprofit operations Working with community partners Communication and relationship building Teamwork and servant leadership Understanding barriers related to homelessness and housing instability As interns demonstrate reliability and grow in their knowledge of the HRC they may be given opportunities to take greater ownership of stations projects front desk responsibilities activities or other areas of the Resource Center.
Responsibilities
Basic Needs & Station Support Assist with the daily operation of Basic Needs services and assigned stations. Help operate services such as showers laundry clothing meals charging mail and other available resources. Welcome patrons and explain service processes expectations and schedules. Help maintain organized service lines waitlists appointments and station flow. Prepare stations before services begin and help reset and organize stations after services conclude. Maintain clean safe and welcoming spaces. Restock supplies and communicate inventory or supply needs to staff. Assist staff and volunteers with maintaining consistent procedures across service stations. Help ensure that services are provided fairly respectfully and according to HRC policies. Front Desk & Resource Center Support Assist with front desk coverage beyond Basic Needs hours. Welcome patrons visitors volunteers and community partners entering the Resource Center. Help identify the reason for a patrons visit and connect them with the appropriate staff member appointment class or resource. Answer general questions regarding HRC programs schedules services and community resources. Assist with check-ins sign-ups appointment coordination and other front desk systems. Support phone calls messages paperwork filing data entry and other administrative responsibilities as assigned. Help communicate upcoming classes appointments events and opportunities to patrons. Maintain an organized professional and welcoming front desk environment. Communicate important concerns conflicts or patron needs to appropriate staff members. Patron Engagement & Relationship Building Build positive and appropriate relationships with patrons. Engage patrons in conversation and help create an environment where people feel known and welcomed. Practice active listening while maintaining healthy professional boundaries. Learn about available HRC and community resources in order to better direct patrons to appropriate support. Encourage patrons to participate in classes programs community activities and other opportunities available through the HRC . Recognize when a patron may need additional support and appropriately connect them with a case manager or other staff member. Treat every individual with dignity regardless of their circumstances behavior background or current situation. Team & Operational Support Work collaboratively with HRC staff volunteers interns students and community partners. Participate in staff meetings trainings supervision and learning opportunities when appropriate. Assist with special events community events donation organization outreach classes and other HRC activities. Help organize supplies donations clothing and resource materials. Communicate clearly with team members regarding needs concerns incidents and follow-up items. Be willing to step into different responsibilities as site needs change. Follow HRC safety procedures confidentiality expectations professional boundaries and organizational policies.
Required Qualifications
Interest in serving individuals experiencing homelessness or housing instability. Strong interpersonal and communication skills. Ability to interact respectfully with people from diverse backgrounds and life experiences. Dependable responsible and willing to take initiative. Comfortable working in a fast-paced and highly relational environment. Ability to work collaboratively as part of a team. Willingness to receive coaching feedback and direction. Ability to maintain confidentiality and appropriate professional boundaries. Willingness to assist with both direct-service and administrative responsibilities. This position may include periods of standing walking throughout the facility organizing supplies setting up service stations and assisting with light lifting. Interns should be comfortable working directly in a community resource center environment serving a diverse population.
The HRC Resource Center Intern supports the day-to-day operations of the Hub Resource Center by assisting with Basic Needs services operating service stations supporting front desk responsibilities and engaging with patrons throughout the day. During Basic Needs hours interns will help ensure that services and stations operate efficiently safely and with hospitality. Outside of Basic Needs hours interns will help operate the front desk welcome visitors answer questions connect patrons to staff and resources assist with administrative responsibilities and support the overall flow of the Resource Center. This internship is highly relational. Interns should be willing to engage with people from different backgrounds learn about homelessness and local resources work alongside staff and volunteers and contribute wherever needed Through this internship students will have opportunities to develop experience in: Homeless services and resource center operations Trauma-informed and person-centered engagement Front desk and client-facing operations Community resource navigation Professional boundaries Conflict resolution and de-escalation Volunteer and service coordination Nonprofit operations Working with community partners Communication and relationship building Teamwork and servant leadership Understanding barriers related to homelessness and housing instability As interns demonstrate reliability and grow in their knowledge of the HRC they may be given opportunities to take greater ownership of stations projects front desk responsibilities activities or other areas of the Resource Center.
Responsibilities
Basic Needs & Station Support Assist with the daily operation of Basic Needs services and assigned stations. Help operate services such as showers laundry clothing meals charging mail and other available resources. Welcome patrons and explain service processes expectations and schedules. Help maintain organized service lines waitlists appointments and station flow. Prepare stations before services begin and help reset and organize stations after services conclude. Maintain clean safe and welcoming spaces. Restock supplies and communicate inventory or supply needs to staff. Assist staff and volunteers with maintaining consistent procedures across service stations. Help ensure that services are provided fairly respectfully and according to HRC policies. Front Desk & Resource Center Support Assist with front desk coverage beyond Basic Needs hours. Welcome patrons visitors volunteers and community partners entering the Resource Center. Help identify the reason for a patrons visit and connect them with the appropriate staff member appointment class or resource. Answer general questions regarding HRC programs schedules services and community resources. Assist with check-ins sign-ups appointment coordination and other front desk systems. Support phone calls messages paperwork filing data entry and other administrative responsibilities as assigned. Help communicate upcoming classes appointments events and opportunities to patrons. Maintain an organized professional and welcoming front desk environment. Communicate important concerns conflicts or patron needs to appropriate staff members. Patron Engagement & Relationship Building Build positive and appropriate relationships with patrons. Engage patrons in conversation and help create an environment where people feel known and welcomed. Practice active listening while maintaining healthy professional boundaries. Learn about available HRC and community resources in order to better direct patrons to appropriate support. Encourage patrons to participate in classes programs community activities and other opportunities available through the HRC . Recognize when a patron may need additional support and appropriately connect them with a case manager or other staff member. Treat every individual with dignity regardless of their circumstances behavior background or current situation. Team & Operational Support Work collaboratively with HRC staff volunteers interns students and community partners. Participate in staff meetings trainings supervision and learning opportunities when appropriate. Assist with special events community events donation organization outreach classes and other HRC activities. Help organize supplies donations clothing and resource materials. Communicate clearly with team members regarding needs concerns incidents and follow-up items. Be willing to step into different responsibilities as site needs change. Follow HRC safety procedures confidentiality expectations professional boundaries and organizational policies.
Required Qualifications
Interest in serving individuals experiencing homelessness or housing instability. Strong interpersonal and communication skills. Ability to interact respectfully with people from diverse backgrounds and life experiences. Dependable responsible and willing to take initiative. Comfortable working in a fast-paced and highly relational environment. Ability to work collaboratively as part of a team. Willingness to receive coaching feedback and direction. Ability to maintain confidentiality and appropriate professional boundaries. Willingness to assist with both direct-service and administrative responsibilities. This position may include periods of standing walking throughout the facility organizing supplies setting up service stations and assisting with light lifting. Interns should be comfortable working directly in a community resource center environment serving a diverse population.
Required Experience:
Intern
