Resource Administrator

The Resource Administrator is responsible for coordinating organizational resources maintaining data integrity across systems and providing administrative support for operational processes. This role serves as a key administrator for the organizations CRM platform and workspace ensuring accurate data management workflow efficiency reporting and user support. The Resource Administrator works cross-functionally to streamline processes improve data quality and support organizational goals.

Essential Duties and Responsibilities

Resource & Administrative Management

• Coordinate and track organizational resources projects and assignments.
• Maintain accurate records files and documentation.
• Assist with scheduling meeting coordination and operational support activities.
• Monitor deadlines and ensure timely completion of assigned tasks.
• Develop and maintain standard operating procedures and process documentation.

CRM Administration

• Maintain and update CRM records including contacts clients donors customers vendors and stakeholders.
• Ensure data accuracy consistency and integrity within the CRM system.
• Create and manage reports dashboards and data exports.
• Support user training and CRM best practices.
• Troubleshoot data issues and coordinate system enhancements as needed.
• Assist with data imports data cleanup and ongoing database maintenance.

Administration

• Administer and maintain boards workflows automations and dashboards.
• Configure project tracking and resource management tools.
• Create custom reports and performance metrics for leadership.
• Support users with system navigation training and troubleshooting.
• Identify opportunities to improve workflows through automation and process optimization.
• Ensure projects and tasks are accurately tracked and updated.

Reporting & Analytics

• Generate operational and management reports.
• Analyze data trends and provide actionable insights.
• Monitor key performance indicators (KPIs) and resource utilization.
• Assist leadership with data-driven decision-making.

Collaboration & Support

• Work closely with department leaders to support operational initiatives.
• Serve as a liaison between teams to ensure effective communication and coordination.
• Provide excellent customer service to internal and external stakeholders.

Qualifications

• Associates or Bachelors degree in Business Administration Information Systems Communications or related field preferred.

• 2-5 years of administrative operations project coordination or database management experience.
• Hands-on experience administering a CRM system required.
• Experience using and maintaining required.
• Experience creating reports dashboards and workflow automations preferred.

Technical Skills

• Proficiency in administration and workflow management.
• Experience with CRM platforms such as Salesforce HubSpot DonorPerfect Blackbaud Microsoft Dynamics or similar.
• Advanced Microsoft Office skills particularly Excel.
• Strong data management and reporting capabilities.
• Familiarity with automation tools and integrations preferred.

Competencies

• Strong organizational and time management skills
• Attention to detail and accuracy
• Problem-solving and analytical thinking
• Project coordination
• Effective written and verbal communication
• Customer service orientation
• Process improvement mindset
• Ability to manage multiple priorities independently

Required Experience:

Manager