Residential Site Manager House Manager

Position Type: Full-Time Non-Exempt

Schedule: Wednesday Sunday 12:00 PM 8:00 PM

Pay Rate: $20.00 $22.00 / hour

Covenant Case Management Services (CCMS) is seeking an energetic compassionate and organized House Manager to oversee and coordinate all operational aspects of a single supported living home.

In this vital role you will focus on day-to-day supervision staff scheduling safety and resident well-being within the residence. You will serve as the heartbeat of the home ensuring a safe supportive environment for our residents while collaborating closely with a Supervising Qualified Professional (QP).

• Supervise & Coordinate: Lead direct care staff assigned to the residence ensuring high performance and adherence to best practices.

• Master the Schedule: Drive all scheduling activities manage shift/on-call coverage and step in to fill scheduling gaps as needed.

• Systems Management: Utilize HRIS and EHR systems to manage schedules track compliance and enter detailed shift documentation notes.

• Onboarding & Training: Lead the onboarding process for new house staff and provide ongoing house-specific training centered on resident needs and Individualized Service Plans (ISPs).

• Partner with the QP: Collaborate with the Qualified Professional to ensure ISPs are implemented consistently and accurately by all staff.

• Advocate: Champion the needs of residents and families to ensure they have full access to necessary services resources and community activities.

• Relationship Building: Maintain positive professional relationships with residents their families and external service providers.

• Care Coordination: Coordinate and assist with resident move-ins/move-outs (including checklists and medication management) and accompany residents to medical appointments when necessary.

• Daily Operations: Maintain the highest standards of safety cleanliness maintenance and inventory (emergency supplies groceries medications).

• Safety & Compliance: Conduct regular safety drills facilitate house inspections and ensure strict adherence to company policies and program standards.

• On-Call Support: Remain available for scheduled on-call crisis services utilizing a clear escalation pathway for emergencies.

• Documentation: Conduct and document regular house-level staff meetings collaborating with the Supervising QP on performance improvement measures.

• Experience: Minimum of one (1) year of direct experience working with individuals with Intellectual and Developmental Disabilities (I/DD).

• Education: High school diploma GED or higher education from an accredited institution (Required).

• Licensure: Valid State Drivers License with a clean driving record (Required).

• Background Check: Successful completion of a criminal background check (Required).

• Core Skills: Strong communication leadership adaptability and proactive problem-solving abilities. Working knowledge of behavioral sciences or allied I/DD disciplines is highly preferred.

• Tech & Resources: Reliable personal transportation a smartphone and dependable internet access.

• Physical Demands: Ability to lift up to 50 pounds to assist residents and manage house needs.

• This is a fully on-site position.

• Minimal local travel is required for resident appointments or community activities.

Covenant Case Management Services actively encourages applications from individuals of all backgrounds and lived experiences. We believe diversity strengthens our ability to serve individuals and families with dignity respect and compassion. Covenant Case Management Services is an Equal Employment Opportunity employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability genetic information veteran status marital status or any other protected characteristic under applicable federal state or local laws. We are committed to providing a workplace free from discrimination and harassment and to fostering a diverse inclusive and respectful environment for all employees contractors and applicants. Employment decisions are based on qualifications merit and business needs.