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Residential Operations & Customer Service Manager
Job Location:
Monthly Salary:
Experience Required:
Posted:
6 June 2026 (30+ days ago)
Posted:
Application Deadline:
3 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Location: South St. Paul MN
Pay: Starting at $20/hour Bonus Opportunities
Schedule: MondayFriday Morning Hours (Flexible Availability Required)
Squeaky Services is looking for a motivated bilingual (English/Spanish) Residential Operations & Customer Service Manager to join our growing team. This position will start part-time with the opportunity to grow into a full-time role. We are looking for someone with strong customer service skills excellent communication and the ability to build positive relationships with both clients and employees.
Responsibilities
- Serve as the primary point of contact for residential cleaning clients.
- Answer client calls emails and address customer concerns professionally.
- Conduct customer follow-ups after cleanings.
- Process customer payments and ensure accounts are up to date.
- Request and manage customer reviews and feedback.
- Schedule and coordinate residential cleaning appointments.
- Support employee engagement and communication.
- Assist with employee coaching training and problem-solving.
- Help cover cleaning shifts when employees call off or additional support is needed.
- Learn and understand all company cleaning procedures chemicals equipment and supplies.
- Conduct quality control checks and ensure company standards are met.
- Perform follow-up calls and outreach to potential clients.
- Assist with lead generation and sending marketing emails to prospective customers.
- Create or coordinate a minimum of four social media posts per month highlighting residential services customer success stories cleaning tips team highlights and before-and-after results.
- Gather photos videos testimonials and content from completed projects for marketing purposes.
Requirements
- Bilingual in English and Spanish (required).
- Previous customer service experience (required).
- Leadership or management experience preferred.
- Strong communication and organizational skills.
- Comfortable handling customer and employee concerns.
- Basic computer skills and ability to learn scheduling and CRM systems.
- Valid drivers license and reliable transportation.
- Willingness to perform cleaning tasks when necessary.
Benefits
- Starting pay of $20/hour.
- Paid Time Off (PTO).
- Growth opportunities within a rapidly expanding company.
- Bonus opportunities tied to customer satisfaction client retention positive reviews lead generation social media content creation and residential sales growth.
More info:
Required Skills:
Must speak English and Spanish Strong leadership and communication skills Reliable and organized Ability to manage multiple locations and teams Janitorial/cleaning industry experience preferred
