Residential HVAC Service Manager

Are you an EXPERIENCED Residential HVAC Service Manager lookingtoTradeUP to a new opportunity with:

Salary Bonus Range: 75000 -90000/yr

• Weekly Pay
• Monthly Performance Bonus
• Medical Dental Vison
• Paid Time Off (PTO)
• Paid Holidays
• Birthday Paid Off
• Company Paid Life insurance.
• 401(k) matching
• Tuition & Education Assistance
• Company phone and Laptop
• Access to Company vehicle while on the job when needed.

This is the position for you!Frank Gay Servicesseeks an HVAC leader with a positive attitude to join our award-winning HVAC service department.

What You Will Do:

The Service Manager is primarily responsible for coordinating and managing Field Service Technicians in a variety of functions related to serving new and current customer needs. This position is responsible for increasing business volume and customer base and managing staff charged with meeting and exceeding customer expectations on service and service-related projects.

Essential Functions

The HVAC Service Manager will partner with installation dispatch warehouse and any other necessary departments to ensure timely and accurate service to customers by company standards and procedures

The HVAC Service manager will Follow up and resolve escalated customer disputes/complaints and ensure effective and long-term problem resolution

Monitors and acts on the departments projected and forecasted performance goals including but not limited to: average ticket per call percentage of sales leads average callbacks and number of COD calls completed.

Provides regular feedback to the Service Line Operations Manager on the departments performance

Partners with customer service and dispatch center teams to ensure maximum capacity and efficiency in meeting and/or exceeding the forecasted amount of service department calls

Provides consistent and accurate feedback encouragement support professional development and coaching to all service technicians

HVAC Service Manager will execute effective and ongoing communication with each technician to ensure that each service technician has a clear understanding of their goals and expectations

Plans develops and leads facilitation of the weekly technician meetings with appropriate positive and balanced content

Ensures that safety topics are incorporated into one-to-one coaching conversations weekly meetings and training sessions

What You Need:

At least five (5) years of HVAC residential service experience with diagnostic troubleshooting and repair service including air conditioning & heating systems.

At least three years (3) HVAC Service Technician experience with the ability to train others.

Must be willing to work outdoors in any weather conditions.

Physical Dexterity must occasionally lift and/or move 100 pounds or more averaging 4 times a week.

Some overnight and local travel is expected for this position.