Residential Fiber Installation Technician

Position Summary

The Residential Fiber Installation Technician is responsible for installing activating and troubleshooting fiber optic services at residential customer locations. This role combines technical installation work with customer service and requires individuals who are dependable mechanically inclined and comfortable working independently in the field.

No prior fiber experience is required for the right candidate. We provide paid training and development opportunities for individuals looking to enter the telecommunications industry.

Responsibilities

Install Fiber-to-the-Home (FTTH) services for residential customers
Route and fish cables through residential structures
Install customer-premise equipment including modems and related hardware
Perform service activations turn-ups and cutovers
Troubleshoot connectivity issues when necessary
Maintain accurate documentation and reporting through company systems
Deliver exceptional customer service during all interactions
Follow all company and customer safety requirements
Maintain company quality standards and production goals

Qualifications

Preferred:
FTTH installation experience
Broadband cable telecom satellite or low-voltage experience
Experience working in customer homes

Required:
Valid drivers license
Ability to work independently
Strong customer service skills
Mechanical aptitude and willingness to learn
Ability to safely use ladders and hand tools
Ability to lift carry and move installation equipment
Ability to pass background check and drug screening

Ideal Backgrounds

We encourage candidates from the following industries to apply:

Fiber Technicians
Cable Technicians
Satellite Installers
Low Voltage Technicians
Security Installers
Structured Cabling Technicians
Electrician Helpers
Construction Technicians
Military Veterans
Mechanically inclined entry-level candidates

Training Program

New hires participate in a paid training program covering:

Fiber technology fundamentals
Safety procedures
Reporting systems
Customer interaction standards
Installation best practices
Company processes and procedures

Most candidates can become independently productive within approximately 30 days or less.

Schedule

Full-time work available
Some weekend work required
Flexible schedule based on customer demand
Consistent workload in growing fiber markets

Benefits

W2 employment
Retirement program
Career advancement opportunities
Paid training
Long-term growth opportunities within a rapidly expanding organization

Pre-Employment Requirements

Background check
Drug screening
Ability to meet customer safety requirements
Ability to obtain required customer credentials and identification

Join a company committed to long-term growth quality workmanship and building careers in the telecommunications industry.