Residential Energy Efficiency Contractor Manager

Leidos is seeking a Residential Energy Efficiency Contractor Manager to help strengthen and grow the contractor network that delivers the Ameren Illinois Energy Efficiency Program. Contractors known within the Program as Program Allies are central to helping customers access energy efficiency opportunities across Illinois.

This highly collaborative contractor-facing role sits at the intersection of contractor success customer experience and Program performance. You will build trusted relationships with residential HVAC and weatherization contractors help them navigate and succeed within the Program use data and field feedback to identify opportunities for improvement and ensure the contractor perspective is represented as Program strategies processes and requirements evolve.

The right person is comfortable working at both the programmatic and field levels. You will look across the network to identify trends capacity gaps performance opportunities training needs and barriers to participation then work across teams to develop and implement practical solutions. This is a fast-paced environment where not every challenge comes with an established SOP; successful candidates are curious take initiative collaborate well and follow ideas through to implementation.

Location: Ameren Illinois and Leidos believe it is very important to provide employment opportunity to the utility ratepayers that reside in Illinois. Therefore there is strong preference for the successful candidate to be located in the Ameren Illinois service territory.

Primary Responsibilities:

• Own the performance management of the Residential Program Ally contractor network across the Ameren Illinois service territory building trusted relationships while supporting contractors in meeting Program expectations and mutual goals.
• Monitor contractor network health and performance using participation production quality training geographic coverage trade capacity and other available data to identify risks and opportunities and develop targeted strategies.
• Serve as a two-way conduit between contractors and the Programtranslating Program requirements and priorities into practical contractor guidance while ensuring contractor feedback and field realities are meaningfully represented in Program design and implementation discussions.
• Strengthen contractor capacity particularly across residential HVAC/air-source heat pumps and weatherization/building-envelope services through targeted recruitment training technical resources and ongoing engagement.
• Identify gaps in contractor coverage by geography trade capability and anticipated Program demand and develop recruitment and development strategies with Program teams and implementation partners.
• Support contractors through onboarding and ongoing participation including orientation certifications agreements insurance Program requirements incentive updates issue resolution and other participation requirements. Maintain accurate contractor information and engagement records in Aleet (Salesforce).
• Collaborate across Residential and Business Program Ally teams field teams training/workforce development marketing Program management Ameren Illinois and implementation partners to create a consistent contractor experience wherever practical. Serve as a bridge between Program Allies and marketing teams helping translate contractor needs and opportunities into effective marketing support and encouraging contractor-driven customer lead generation that can be amplified through Program marketing resources and campaigns.
• Identify recurring contractor challenges and take initiative to develop scalable solutions process improvements communications training or other interventions using CRM and Program data to prioritize outreach track follow-up and inform network strategy.

Required Education & Experience:

• Bachelors degree and a minimum of 3 years of relevant experience in residential energy efficiency contractor/account management construction program implementation or a related field; or 5 years of equivalent relevant experience in lieu of a degree.
• Demonstrated experience working directly with contractors trade professionals or similar external partners and building productive long-term relationships.
• Working knowledge of residential energy efficiency and the ability to understand and discuss areas such as HVAC/heat pumps weatherization building envelope and related customer or contractor considerations.
• Strong communication and collaboration skills with the ability to adapt communication style across contractors customers technical staff Program teams implementation partners and leadership.
• Demonstrated ability to balance contractor support and advocacy with Program requirements performance expectations and accountability.
• Demonstrated initiative problem-solving ability and comfort working in a fast-paced environment where processes and solutions are not always fully defined.
• Strong organizational skills and above-average attention to detail with the ability to manage multiple priorities maintain accurate records and follow through on commitments.
• Experience using Salesforce or a similar CRM/project management system to manage relationships track activity and support performance or reporting needs.
• Valid drivers license and reliable transportation with willingness and ability to travel up to 50% including occasional overnight travel.

Preferred Qualifications:

• Direct experience with utility energy efficiency or incentive programs including contractor-facing program implementation.
• Experience using Salesforce/Aleet or a comparable CRM to manage contractor relationships and track performance.
• BPI RESNET/HERS LEED HVAC building performance weatherization or similar industry certification or training.
• Project or program management experience particularly involving cross-functional or multi-stakeholder initiatives and experience using contractor/customer feedback and performance data to improve programs processes training communications or service delivery.

Although this role will primarily support the Ameren Illinois Energy Efficiency Program Leidos will be the employer of the person Ameren Illinois does not take any role in selecting the person for employment and Ameren Illinois will not have any role in managing the work performed by the person.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.