Residential Electrical Service Manager

West Allis WI

Roman Home Services is seeking an experienced Residential Electrical Service Manager / Trade Manager to lead and support our Residential Home Services electrical team. This position is responsible for managing residential service technicians and trainees in the field providing leadership coaching mentoring and accountability to help improve technical performance customer communication and sales results.

This opportunity is ideal for experienced Service Managers Trade Managers Electrical Supervisors Field Supervisors Lead Electricians Foremen and Journeyman Electricians looking to grow their leadership careers while making a direct impact on technician development and customer satisfaction.

• Manage residential service technicians and apprentices/trainees in the field to ensure work is completed safely efficiently and to Roman Home Services standards.
• Spend regular time on job sites observing work answering questions resolving field issues and reinforcing proper procedures.
• Set clear daily expectations for productivity professionalism customer communication and job completion.

• Coach technicians in real time on technical skills customer interaction service options and overall job performance.
• Provide ongoing feedback training and accountability to help technicians improve and grow.
• Support new or developing technicians through ride-alongs field visits and follow-up conversations.

• Coach technicians on the selling-technician model including presenting options explaining recommendations and building customer trust.
• Review service calls estimates and customer feedback to identify coaching opportunities.
• Help technicians meet sales revenue and profitability goals while maintaining ethical customer-focused service.

• Residential electrical service experience preferred.
• Journeyman Electrician License or equivalent trade experience preferred.
• Prior field leadership supervisor or management experience preferred.
• Strong ability to coach mentor and hold technicians accountable.
• Comfortable coaching technicians on sales service options and customer communication.
• Strong communication organization and problem-solving skills.
• Valid drivers license required.

• Ability to operate standard office equipment computers and keyboards.
• Ability to alternate between sitting and standing while working at a desk.
• Ability to travel to customer job sites field locations and climbing stairs as needed.

• Office environment.
• Warehouse environment.
• Customer-facing visits to residential worksites in the field.

Roman Home Services has been serving Wisconsin homeowners and businesses for generations. We invest in our employees and provide opportunities for growth leadership development and long-term career success.

• Competitive compensation
• Company vehicle
• Free Health dental and vision insurance
• 401(k) with company contribution
• Paid time off and paid holidays
• Leadership development opportunities
• Supportive team-oriented culture

Join a company where your leadership can help build the next generation of successful service professionals.