Resident Services Supervisor

At North Hill every interaction matters. We believe exceptional senior living begins with exceptional people. Were seeking a dynamic service-driven Resident Services Supervisor who thrives in a fast-paced environment enjoys building relationships and is passionate about creating an outstanding resident is more than a traditional concierge role. As the Resident Services Supervisor youll be the central hub of our communityleading resident services supporting daily operations partnering closely with our Director of Operations and helping ensure every resident family member and guest feels welcomed supported and valued.If youre an organized leader who enjoys balancing hospitality operations project coordination and executive support wed love to meet you.

What Youll Do

Create an Exceptional Resident Experience

• Serve as the first point of contact for residents families visitors and prospective residents delivering warm personalized service every day
• Resolve resident concerns and service requests with professionalism empathy and urgency
• Support resident move-ins community events transportation coordination and campus programs
• Foster a welcoming environment that reflects North Hills commitment to hospitality and service excellence

Partner with Operational Leadership

Working directly with the Director of Operations youll help keep our community running smoothly by:

• Managing calendars meetings and executive scheduling
• Preparing agendas presentations reports dashboards and meeting materials
• Coordinating Resident Council meetings Town Halls committee meetings and leadership sessions
• Tracking action items project milestones and operational initiatives
• Drafting communications and maintaining confidential records with discretion

Lead Guest Services Operations

Youll provide day-to-day leadership for our Guest Services and Concierge team by:

• Supervising daily concierge operations and resident service delivery.
• Coaching mentoring and training Guest Services team members.
• Promoting accountability teamwork professionalism and exceptional customer service.
• Monitoring service standards and identifying opportunities for continuous improvement.

Support Community Operations

Youll also play an important role in the daily operations of our campus by:

• Coordinating communication across departments.
• Managing resident work orders and service requests through completion.
• Maintaining campus calendars notices and resident communications.
• Assisting with emergency response coordination wellness checks and Personal Emergency Response System (PERS) communications.
• Supporting operational projects strategic initiatives and capital improvement efforts.

What You Bring

Were looking for someone who is:

• A natural relationship builder with exceptional customer service skills
• Highly organized with excellent attention to detail
• Comfortable managing multiple priorities in a fast-paced environment
• Professional positive and calm under pressure
• Able to handle confidential information with integrity and discretion
• An effective communicator who enjoys collaborating across departments
• Self-motivated and able to work independently while supporting a team

Qualifications

• Associates or Bachelors degree preferred
• Three to five years of experience in hospitality resident services executive administration senior living healthcare or a related industry
• Prior supervisory or team leadership experience is strongly preferred
• Strong computer skills including Microsoft Office and other business software
• Excellent written and verbal communication skills
• Experience coordinating meetings projects or executive support is a plus

Why North Hill