Resident Services Manager (Temporary) at sora in Phoenix, Arizona

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing over one million units/beds globally. Across its platforms Greystar has nearly $79 billion of assets under management including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

Achieves the communitys resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner and by answering questions concerning rent and fee payments.
Completes call-backs on all service requests within 24 hours to ensure customer satisfaction.
Develops produces and coordinates resident communications by creating newsletters surveys lease violation letters and other communications to the residents.
Manages the Communitys roommate matching and assigns wait list leases (as needed).
Organizes and coordinates resident functions including parties birthday cards welcome parties unit visits and other events as directed.
Evaluates the appearance and overall curb appeal landscape office environment and vacancies on a daily basis and ensures the leasing office tour path and model(s) are ready for show daily.
Where applicable oversees the Community Assistant Program.
Reviews the Courtesy Officer nightly reports and follows up on incident reports and lease violation notices as necessary and ensures the leasing office is secured for the evening.
Checks the answering service throughout the day for messages and returns calls as necessary.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements prior experience current skills and geographical location.

• Corporate Positions:Inaddition to the base salary this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.

• Onsite Property Positions:Inaddition to the base salary this role may be eligible to participatein weekly monthly and/or quarterly bonus programs.

Benefits Offered for Temporary Team Members*:

• Employee Assistance Program

• Paid sick time

*For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging and all communication will come from official Greystar email addresses (@). If you receive suspicious requests please report them immediately to