Resident Services Coordinator

The Resident Services Coordinator is responsible for the coordination and supervision of caregiving services for Independent Living residents. This role ensures highquality personcentered support through effective caregiver management scheduling compliance and communication. The coordinator serves as a key liaison among residents families caregivers and leadership to promote resident safety dignity and wellbeing.

• Assist with Recruiting hiring supervision coaching and termination of caregivers to ensure quality support services for Independent Living residents.
• Develop and manage daily caregiver work assignments and prepare posted schedules at least two (2) weeks in advance.
• Prepare review and approve caregiver timesheets PTO/PSL requests and overtime.
• Communicate and escalate resident concerns reports of abuse or neglect medication errors and incident reports to the Executive Director in a timely manner.
• Read understand and discuss individual resident service plans and coordinate services on both scheduled and oncall basis.
• Observe document and report verbally and in writing on resident abilities and any changes in service needs.
• Maintain effective communication with residents families and staff including speaking before small groups as needed.
• Assist other departments as necessary to maintain a safe working environment including reporting safety hazards to Security and/or the Facilities Director.
• Ensure compliance with company policies procedures confidentiality standards and applicable regulations.
• Maintain clean neat and organized work areas and promote a professional respectful environment.
• Demonstrate flexibility professionalism and a willingness to adapt to changing operational needs.

• Minimum of two (2) years of experience in Assisted Living Independent Living Memory Care or similar senior living setting required.
• Minimum of two (2) years of supervisory or managerial experience required.
• Strong interpersonal skills with the ability to communicate effectively with older adults families and staff.
• Proficiency in Microsoft Outlook Word and Excel.
• Ability to read comprehend and follow written instructions procedures and company policies.
• Current CPR and First Aid certification required (or ability to obtain upon hire).

Physical & Work Requirements

• Ability to lift bend stretch squat stand and perform other physical movements related to resident care and oversight.
• Manual dexterity sufficient to perform carerelated activities as needed.
• Ability to work in a fastpaced environment with frequent interruptions.
• Must present a professional appearance and demeanor at all times.

Additional Expectations

• Treat residents with kindness respect and concern for privacy dignity and confidentiality.
• Cooperate respectfully with all staff residents family members and visitors.
• Successfully pass required background checks and health screenings per company and state regulations.

Benefits

• Free meal provided during lunch working hours.
  
• Daily pay option available.
  
• Medical dental and vision insurance options.
  
• Paid time off and paid sick leave.
  
• 403b company matched retirement plan.
  
• Career Growth Opportunities.
  
• The company provides a $15000 life insurance payout with the option to purchase additional coverage.
  
• Employee assistance program and much more!
  

Why Join Us
Join a mission-driven non-profit organization dedicated to serving seniors with compassion dignity and respectwhile supporting stable housing and access to vital services.
Fellowship Square is a nonprofit Christian Care community with more than 40 years of service committed to providing affordable senior housing and promoting independence connection and quality of life. Our team members are part of a purpose-driven culture where their work makes a meaningful impact on the lives of seniors every day.

Equal Opportunity Employer
Fellowship Square Christian Care is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity age disability national origin veteran status or any other protected status under applicable law.