Resident Services Coordinator Everleigh Vernon Hills

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing over one million units/beds globally. Across its platforms Greystar has nearly $79 billion of assets under management including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

The Resident Services Coordinator is responsible for delivering exceptional customer service to prospective residents current residents and property staff by utilizing a comprehensive knowledge of the community and its operations. This role supports the planning and execution of resident activities promotes a high-quality living experience and serves as a key resource for resident engagement. Additionally the position oversees lease renewals addresses and resolves resident concerns supports collections efforts and manages all aspects of the resident experience to drive satisfaction and retention.

JOB DESCRIPTION

• Coordinates all resident functions and activities including orienting residents to the property as well as assists with utility set-up and deliverance of packages and package claim reminders.
• Develops and publishes property newsletter which includes planned events resident services and advertisements.
• Handles resident issues including neighbor disputes maintenance repairs and resident requests. Prepares incident reports pertaining specifically to resident issues in accordance with Company standards.
• Schedules activity center or clubhouse rentals maintains the contract on any such rental and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents such as movie rentals books and games.
• Processes work orders for the maintenance department ensures they are completed timely and accurately and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
• Inspects buildings and grounds to ensure safety and cleanliness and alerts maintenance to items that need to be repaired.

• Incumbents need to be able to stand walk and/or sit for extended periods of time and bend stoop climb ladders reach carry objects and crawl in confined areas.
• Incumbents must be able to work inside and outside in all weather conditions (rain snow heat hail wind sleet).
• Incumbents must be able to push pull lift carry or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
• Rare or regular travel may be required to assist other properties as needed attend training classes business meetings or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Incumbents must be able to work a flexible work schedule which includes taking call during evenings weekends and holidays.

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The hourly range for this position is $18.00 - $21.00.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements prior experience current skills and geographical location.

• Corporate Positions:Inaddition to the base salary this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.

• Onsite Property Positions:Inaddition to the base salary this role may be eligible to participatein weekly monthly and/or quarterly bonus programs.

Benefits Offered for Part-time Team Members*:

• 401(k) with Company Match (eligibility required)

• Employee Assistance Program

• Paid sick time

*For Union and Prevailing Wage roles compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging and all communication will come from official Greystar email addresses (@). If you receive suspicious requests please report them immediately to