Resident Service Coordinator Trinity Tower

The primary purpose of the Resident Services Coordinator is to coordinate the independent living supportive services. This includes monitoring and scheduling of supportive services and assisting with changes in services as requested by the resident. As Resident Services Coordinator you are delegated the administrative authority responsibility and accountability necessary for carrying out your assigned duties. Consistently deliver outstanding customer service to residents families patrons and partners who live visit and do business within the Community.

ESSENTIAL FUNCTIONS
1. Know understand incorporate and demonstrate the Mission Vision Values and Guiding Behaviors of Trinity Health and Trinity Senior Living Communities in behaviors practices and decisions.
2. Consistently demonstrate (leads by example) Sanctuary Values to all internal and external customers (residents visitors volunteers and associates.) Create and maintain an atmosphere of warmth propagating a calm environment throughout the community.
3. Execute assignments in a culture that is shared and collaborative across all divisions within TSLC.
4. Develop and maintain a good working rapport with department personnel as well as other departments within the community to assure that administrative services and activities are properly maintained.
5. May assist independent residents with scheduling appointments.
6. Accumulate maintain and provide statistical data as directed.
7. Responsible for maintaining contracts for independent living supportive services including obtaining signatures for new services for current residents and services for new residents.
8. Responsible for staffing schedule of wellness assistants. Monitors department work hours (including vacation and holiday schedules) personnel work assignments etc. to ensure proper workflow and adequate staffing levels in compliance with state minimum regulations and budgeted hours
9. Anticipate the needs of residents and families going above and beyond routinely to provide a comfortable environment and home atmosphere.
10. Proactively identify solutions to resident/family concerns and make recommendations for improvement.
11. Ensure that the office is maintained in a clean and safe manner and that necessary equipment and supplies are maintained.
12. Orders and manages supplies.
13. Respect resident rights including maintaining the confidentiality of all resident care information knocking before entering a residents room honoring the residents personal and property rights informing the resident when it is necessary to move his/her personal possessions and reporting complaints of missing property to Supervisor.
14. Attend and participate in scheduled training in-service training mandatory annual in-service training and educational classes as required/needed.
15. Report occupational exposures to blood body fluids infectious materials and hazardous chemicals in accordance with the community policies and procedures.
MINIMUM QUALIFICATIONS
1. Must possess a Bachelors degree in human services human development gerontology sociology social work or a related field.
2. Knowledge of the aging network normal and pathological aging process and intervention techniques is preferred.

3. Must possess crisis intervention skills.

4. Must be action-oriented have business acumen manage conflict well be customer focused have high decision quality flexibility to adapt to ongoing change and have organizational agility. Ability to work with minimal supervision and exercise independent judgement.

5. Demonstrates superior written and verbal communication and presentation skills appropriate for audience comprehension. Well-developed communication skills both written and oral that may be used either in an on-site or virtual environment is required. Able to communicate effectively with individuals and groups representing diverse perspectives.

6. Possesses a high degree of personal accountability responsibility and independent decision-making abilities with the skills to interpret programs goals objectives policies and procedures of the organization in line with mission vision and philosophy of THSC.

7. Excellent organizational skills. Ability to perform multiple duties and functions related to daily operations and maintain excellent customer service skills. Ability to perform frequent detailed tasks and provide immediate service with frequent interruptions. Ability to change and be flexible with work priorities. Strong problem-solving skills.

8. Ability to research analyze and assimilate information from various on-site or virtual sources based on technical and experience-based knowledge. Must exhibit critical thinking skills and possess the ability to prioritize workload.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.