Resident Relations Manager

TL;DR

Youre a resident-first problem solver who keeps communication flowing and details in order. Youll lead inboxes and escalations enforce leases with fairness and deliver fast clear resolutions that build trust and keep operations moving.

What Youll Do

• Own shared inbox & phones hit response-time standards and close the loop clearly.
• Enforce leases (notices/fees) read ledgers post payments accurately and explain balances.
• Coordinate with maintenance/accounting prepare documentation for eviction filings and represent T&H in court proceedings as needed.
• Manage keys/lockboxes.
• Keep clean searchable documentation so any teammate can pick up the thread.
• Use our tools: Trainual Rentvine Aptly (CRM) Tenant Turner RingCentral Google Workspace.

What You Bring

• Strong customer service admin skills; confident clear communicator by phone and email.
• Skilled at turning frustrated residents into satisfied ones through patience empathy and clear communication.
• Comfortable learning and working across multiple software platforms.
• Comfortable with policies basic accounting/ledgers and juggling shifting priorities.
• A high level of accountability someone who owns their work follows through and can be counted on to get things right.
• Ability to adapt easily as priorities and processes change.
• 12 years of experience in property management customer service or a related field preferred.
• HS diploma/GED required.
• Valid drivers license required (occasional travel for evictions).

Who Youll Work With

Youll be part of a supportive team led by the Director of Resident Relations working closely with other Resident Relations Managers Resident Coordinators and colleagues across departments.

Our Culture

T&H Realty Services is built on five core values: Client Focused Great Communicators Integrity Driven Always Educating and Advising and Team Oriented. Were looking for someone who shares that mindset and brings a high level of accountability to their work.

Perks & Benefits

• Health dental and vision insurance
• PTO & holidays
• Simple IRA retirement plan
• Life & disability insurance
• Annual bonus plan
• Housing discount (some stipulations apply)

Job Type & Schedule

Full-time hybrid MondayFriday 8:30 AM 5:00 PM

Location

T&H Realty Services Inc.
760 E. 52nd Street
Indianapolis IN 46205

How to Apply

Please respond with your resume and salary requirements.

T&H Realty Services Inc. is an Equal Opportunity Employer. For more information please visit .

Required Experience:

Manager