Resident Manager PT – 6846

OMB NO: 1625-0120

Expiration Date: 05/31/2029

Announcement: 6846

Opening Date: 24 July 2026 Pay Plan/Series/Pay Band: NF

Closing Date: Until Filled Work Schedule: Part Time (20-29 hours/week)

Position: Residential Manager Salary: $21.46/hour

Who May Apply: All Sources Location: Novato CA

MWR Temp Quarters

DUTIES:

Incumbent will operate directly under the supervision of the MWR Director and oversee day to day activities to include operation of a 14-room hotel 6 two bedrooms 2 three-bedroom duplex units and 4 RV lots. Maintains computer registration system for all guests billeted collects money and issues receipts for all spaces rented. Manages personnel and records. Responsible for hiring training evaluation and discipline of hotel staff.

Responsibilities:

• Oversee and mentor workforce in all positions to include desk clerks and housekeepers.
• Ensure Cash Handling Procedures and Credit Card compliance is observed at all times.
• Collect payments and maintain records of budgets funds and expenses.
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Provide outstanding customer service to our military members and families.
• Resolve issues regarding hotel services amenities and policies.
• Inspect hotel for safety issues and equipment failures and ensure work orders are processed in a timely manner. Organize activities and assign responsibilities to employees to ensure productivity.
• Create and apply a marketing strategy to promote the hotels services and amenities.
• Evaluate hotel performance and ensure compliance with health and safety rules.
• Partake in financial activities including establishing room rates setting budgets and assigning funds to departments
• Ensure employees are fully trained in fire safety and fire extinguisher use including scheduling refresher training twice a year.

Other duties as assigned.

You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education.Please see additional information on how your application is evaluated.

QUALIFICATIONS REQUIRED:

Minimum:

1. Three years experience in hospitality business administration or relevant experience.

2. Strong understanding of hotel management best practices and data entry software.

3. Demonstrates professional knowledge of sales cash handling and personnel procedures.

4. Experience working with a diverse group of employees and supervisory experience.

5. Required to communicate effectively both orally and in writing.

6. Knowledge of computer programs such as excel word and outlook.

Preferred (in addition to the minimum):

1. Four years experience in a supervisory position at a lodging/hospitality operation with at least 2 years of management or supervisory experience as a first level supervisor.
2. A Certified Hotel/Hospitality Administrator designation or certification.
3. Bilingual English and Spanish

USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS:

By choosing to work for the Coast Guard Community Services Command you will enjoy one of the best benefit packages available anywhere.Benefit offerings are subject to applicable worker categories (Full-time Part-time Intermittent) location position and length of time in service.

OTHER ESSENTIAL INFORMATION:

HOW TO APPLY

Additional Information on how you will be evaluated:

Your resume or application must clearly demonstrate the required experience and/or education. Experience includes both paid and unpaidwork such as volunteer service through National Service programs (e.g. professional philanthropic religious community student social committee sports or internships). Volunteer work can help develop essential skills competencies and leadership experience that may translate directly to paid employment. Your resume is the primary tool used to assess your qualifications. Therefore we strongly encourage you to provide clear specific and detailed descriptions of your experience.

You MUSTsubmit a resume or any other written format in English of your choice. It is recommendedthe resume clearly identifies: (1) The announcement number title and pay band of the job you are applying for and (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series title and dates held (if applicable); a statement requiring proof of veterans preference by means of DD 214; education; and relevant work experience including start/end dates supervisors name and phone number salary and title series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You shouldalso include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.

Outside Candidates: To apply please visit our website at and click on Careers at bottom of the page. Internal Candidates:Sign into ADP Workforce now. Click on Myself/Talent/Career Center. Search by location or Job Title for:

Resident Manager PT 6846

Novato CA US

Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race color religion sexual orientation national origin age disability or marital status.

PRIVACY ACT NOTICE

Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code SectionsExecutive Order 9397 and Departmental Regulations.

Principal Purpose: To collect information needed to determine how well an applicants education and work experience qualifies them for the job they are applying for.

Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.

Disclosure: Voluntary however failure to disclose the requested information may result in an applicant not receiving consideration for a position inwhich the information is needed.

Paperwork Reduction Act Statement:An agency may not conduct or sponsor an information collection and a person is not required to respond to thisinformation unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimateyou can write to U.S. Coast Guard Community Services Command 510 Independence Parkway Suite 500 Chesapeake VA 23320.

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