Resident Manager

POSITION SUMMARY:

At Snow Mountain Ranch people are at the heart of everything we do and the Resident Manager plays a key role in ensuring staff feel supported welcomed and set up for position supports the work of the YMCA of the Rockies of Snow Mountain more than 50000 guests each year our campus thrives because of the people who make it happen and this role helps create an environment where staff are empowered connected and inspired.

The Resident Manageris responsible forcreating andmaintainingwelcoming organized and supportive staff housing and communityevents andexperiences. This includes ensuring the cleanliness functionality and readiness of all housing facilities while fosteringa strong senseof community through staff engagement events and daily support.

Through overseeing Resident Assistants coordinating housing operations and supporting staffevents this position ensures a consistent positive staff experience from arrival through departure. This is more than a housingroleit is an opportunity to build community strengthen connections and carry forward the YMCA mission in everyday interactions.

OUR MISSION AND CULTURE:

Wefirmly believein our mission of putting Christian principles into practice through programs staffand facilities in an environment that buildsahealthy spiritmindand body for YMCAof the Rockies staff are key players in helping cultivate an environment of healthy living youth development and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspiresand staffleadwith are committed to being welcoming toallpeople and to making a difference in the lives of our membersguestsand workofeach staff count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

ESSENTIAL FUNCTIONS:

• Lead train and hold Resident Assistants and staff accountable for completing daily responsibilities accurately and on time while fostering a positive engaging environment through compassionate and enthusiastic leadership
• Maintain a consistent and visible presence in staff housing tomonitorconditions support staff and proactively address issues before they escalate
• Coordinate and manage the on-call schedule ensuring coveragetimelyresponse proper documentation and follow-through to resolution
• Oversee hiring onboarding training scheduling and performance management including setting expectations providing feedback and addressing performance concerns
• Ensure consistent adherence to all housing and operational processes including documentation communication and timelines whilemaintainingstrict confidentiality and professionalism
• Communicate clearly and confidently with staff groups to support engagement and participation
• Utilize HR systems to track housing incidents and communication logsmaintainingaccuratedocumentation and reports
• Respond to staff requests within 24 hours with the intentto approvewhenfeasible providing alternatives and clear rationale when requests cannot be met
• Oversee all staff housing operations including assignments pre-arrival communication move-ins move-outs and transitions ensuring accuracy fairness and a positive experience
• Review and assign housing daily balancing operational needs staff preferences and ADA considerations
• Ensure all housing areas rooms and community spaces are clean safe organized andmaintainedto established standards including overall appearance ofcommon areasand outdoor spaces
• Enforce structured cleaning cycles (daily weekly monthly semi-annual and annual) to ensure consistency and accountability
• Conduct and oversee room inspections to ensuretimelyturnover cleanliness and readiness for incoming staff
• Perform minor maintenance and coordinate with Building & Grounds for larger or specialized repairs while partnering with Housekeeping to ensure supply needs are met
• Monitor track and follow through on all maintenance requests with clear communication prioritization and documented completion
• Maintainaccuratehousing records inventory logs and inspection/cleaning documentation
• Support HR leadership with year-round housing coordination through leasing partners ensuring availability and operational readiness
• Complete andsubmitquarterly safety audits
• Plan organize andfacilitatestaff engagement events and programs that support community well-being and retention
• Maintain a rolling event calendar with at least two months of planned scheduled and communicated activities
• Ensure all events are clearly organized and communicated with expectations and sign-up processes
• Coordinate all eventlogistics including space materials staffing setup cleanup transportation drivers and compliance with YMCA vehicle policies
• Oversee vehicle scheduling usage cleanliness return and accountability
• Foster an inclusive and engaging housing community through consistent presence and intentional programming
• Maintain a visible and approachable presence within housing and at events
• Partner with local organizations and businesses to expand staff opportunities and experiences
• Communicate housing updates and events through multiple platforms including developing and distributing a monthly newsletter
• Ensure compliance with YMCA policies housing guidelines and safety standards
• Respond to incidents concerns and emergencies with sound judgment and professionalism
• Maintain on-call availability including evenings weekends and holidays and work a flexible schedule as needed
• Report policy violations or concerns promptly to HR leadership and handle sensitive situations with discretion and professionalism
• Support departmental budget tracking and accountability and perform effectively in high-pressure environments
• Requires a valid drivers license and the ability to drive as needed to perform essential job duties.
  

REQUIREMENTS/QUALIFICATIONS:

• Strong leadership communication and interpersonal skills
• Highly organized with strong attention to detail and follow-through
• Ability to manage multiple priorities in ademandingenvironment
• Ability to handle sensitive situations with professionalism and discretion
• Comfortable working independently while supporting a team environment
• Experience in housing hospitalityevent planningor staff operations preferred
• Demonstrated ability to promote a cooperative solutionfocusedand supportive work environment.
• Ability to operate office equipment: computer telephone copier and scanner.
• Must possess a valid USA state issued drivers license an acceptable driving record and comply with YMCA driving rules to be approved to operate YMCA vehicles.
• Ability to comfortably speak in front of groups.
• Required to live on grounds
• Bilingual skills are a plus

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

• Uphold and reflect the YMCA core values of Caring Honesty Respect Responsibilityand Faith in all functions.
• Uphold the YMCA of the RockiesMission policies and programs.
• Possess and demonstrate excellent customer serviceskillsfor example friendly personable helpful patient and professional.
• Support the YMCA of theRockiessafety program. Promote safe work practices and a safe environment for guests members and staff.
• Promote a cooperative positive and flexible atmosphere while working with others in a diverse community.
• Attend requiredabuse ofrisk management trainingand report suspicious or inappropriate behaviors and policy violations.
• Commitment todiversity equity inclusionand antiracism is required.
• Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands and work environment outlined below are intended to providean understanding of what is needed to successfully perform the essential functions of this role. This position offers a mix of indoor and outdoor work in a beautiful mountain setting with changing weather conditions throughout the year. The role includes both administrative and hands-on responsibilities and wesupport innavigating these expectations by encouraging flexibility safe work practices and a team-oriented approach to daily tasks.

Ability to work in indoor and outdoor environments including exposure to snow rain wind and fluctuating temperatures.
Frequently required to stand walk climb stairs bend reach and sit for extended periods.
Ability to safely navigate uneven terrain and hard surfaces for prolonged periods of time.
Regular movement throughout the workday including getting up and down from a desk or workstation.
Ability to lift carry and move up to 25 pounds regularly and up to 50 pounds as needed.
Comfortable performing physically demanding tasks as part of daily responsibilities.
Work environment may range from moderate to high noise levels depending on location and activity.
Ability to work around cleaning equipment power tools and cleaning chemicals while following safety protocols.

ADDITIONAL INFORMATION:

YMCA of the Rockies is aPraesidium-accreditedorganization. The YMCA of the Rockies hiring process reflects the values and goals of Praesidium and other accreditedorganizations. For more information regardingPraesidium accreditation please visit PACKAGE & EMPLOYEE PERKS:

• Health dental and life insurance
• Generous PTO/Vacation
• Participation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years employment)
• Employer owned rental housing may be available nearby - Contact Human Resources for more information
• YMCA of the Rockies membership
• Discounted childcare summer day camp and summer overnight camp
• Discounted nights at YMCA of the Rockies lodges for friends & family
• Ski passes to nearby resorts
• Free or discounted gear rentals for outdoor adventures
• View all YMCA of the Rockies employee perks by visitinghere