Resident Experience Associate
Job Location:
Washington, DC - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
AtPlacemakr we are obsessed with service and believe in providing exceptional experiences to our valued residents and partners. As a Resident Experience Associate (REA) you will be at the forefront of this mission serving as a primary point of contact throughout the resident experience.
Resident Experience Associates support multiplePlacemakrcommunities and are adaptableteammembers who thrive in dynamic environments. Whetherassisting atyour home-basecommunity or traveling to support another propertyyoullhelp deliver the consistent high-quality experience our residents expect.
We are seeking individuals who embodyPlacemakrsCommunity Norms have a can-do spirit and consistently goabove and beyondto ensure resident satisfaction. As an integral member of ourPropertyTeam you will embody our Property Team Mission with each task and interaction whiledemonstratingthat exceptional serviceremainsat the core of everything we do.
This is a full-time position requiringabilityto work during the week weekendseveningsand holidays. The exact days of the week will be rotational.
This position requires regular travel between assignedPlacemakr-managed communities throughout the Washington metropolitan area as business needs require.Team Members will report to an assigned home-basecommunityin the Washington metroareabutshould expect to support other locations throughout the portfolio. Approved business travel expenses will be reimbursed byPlacemakr.
Your typical day
Consistently provide an exceptional experience to allPlacemakrresidents and partners by delivering responsive professional and personalized service.
Foster a One Team mentality by collaborating effectively with fellow property team members contributing to a cohesive and supportive work environment.
Maintain a safe secure and compliant environment by adhering to establishedPlacemakrand property-specific policies and procedures including emergency protocols attendance policies and conduct expectations.
Offer support to team members in need andassistin the de-escalation of situations whenrequired.
Respond to resident communication ina timely professional and solution-oriented manner through approved communication channels whilemaintainingexcellent grammar punctuation and professionalism.
Demonstratea strong senseof urgency in responding to resident questions concerns and service requests while ensuring effective follow-up and resolution.
Welcome residents coordinate arrivals departures room assignments and occupancy changesin accordance withPlacemakrstandards.
Utilize maintenance housekeeping inspections and other operational systems accurately tofacilitatesmooth operations across all teams.
Partner closely with Housekeeping Maintenance and Operations Leadership to ensure resident needs are addressed quickly and effectively.
Support operations across multiplePlacemakrcommunities and travel between locations as business needs require.
Respond promptly and effectively to off-site cross-functionalPlacemakrteam members via Teams email or other approved communication methods.
Complete thorough and effective shift handovers at the conclusion of each shift to ensure seamless continuity of operations.
Additionalduties and responsibilities as assigned.AtPlacemakr this phraseisnta catch-allitsthe way we work.
What it takes
1yearofpreviousexperience delivering excellent customer service in environments such as hospitality retail multifamily or food & beverage.
Previousexperience communicating effectively (includingutilizingproper grammar spelling punctuation and a personable yet professional tone) with residents team members and partners both verbally and in writing.
Demonstrated ability to learn andutilizesystems or technology (previousexperience using a CRM or customer communication system is a plus).
Comfortable supporting multiplePlacemakrcommunities and adapting to changing operational priorities.
Demonstrated ability to respond with urgency whilemaintainingprofessionalism and delivering effective solutions.
Ability to handle sensitive and confidential information with professionalism discretion and integrity.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
You have a can-do attitude and the ability to work effectively in a collaborative environment contributing to a culture of proactive communication unity and mutual support.
You embody our Property Team Mission of Customer Consistency and Community (Norms).
Youembody the core values ofPlacemakr. You Own It. You Make It Better. You Treat People Right.
Resident Experience Associates will be on their feet and moving around (stand sit or walk for an extended time) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job dutiesasrequested) is critical for our Resident Experience Associates and an exceptional resident experience.
Required Experience:
IC
About Company
Experience comfort and convenience at our apartment-hotels. Enjoy spacious units with the amenities of home, plus prime locations and hospitality services.
