Resident and Staff Technology Concierge

Find yourself in work that matters.

Experience Frasier.

Are you passionate about delivering exceptional service If so wed love to hear from you!

Role summary:

Serving as a trusted technology resource for residents and staff the Resident and Staff Technology Concierge delivers exceptional customer service and frontline technical support throughout the community. This role helps residents confidently use personal technology while providing employees with support for devices business applications user accounts password resets multi-factor authentication and access management.

The position also supports conference room and audiovisual technologies Electronic Health Record (EHR) systems and other business applications. Working closely with the IT team the Resident Technology Concierge resolves routine issues promotes positive user experiences and escalates complex technical matters when needed.

What You Will Do

At Frasier your work is meaningful and deeply valued by both your team and the residents you serve. Youll contribute to residents wellbeing while being part of a culture defined by connectionto one another to our community and to work with real purpose.

• Resident Technology Support. Provide friendly patient technical support for residents using computers mobile devices printers TVs streaming devices email internet and personal technology.
• Technology Training & Education. Help residents build confidence with technology through one-on-one assistance group training and guidance on cybersecurity privacy and safe online practices.
• Employee IT Help Desk Support. Serve as the first point of contact for employee technology issues troubleshooting computers mobile devices Microsoft 365 applications printers and related systems.
• Audiovisual & Meeting Technology Support. Support conference rooms training spaces and community events by setting up maintaining and troubleshooting audiovisual and video conferencing equipment.
• User Account & Access Management. Manage user accounts passwords permissions multi-factor authentication (MFA) and employee onboarding/offboarding activities across business systems.
• Business Application & EHR Support. Provide basic support for Electronic Health Record (EHR) and other business applications ensuring users have appropriate access and escalating complex issues as needed.
• Documentation & Asset Management. Maintain accurate service tickets technical documentation inventory records and equipment lifecycle processes including deployment and recovery.
• Security Privacy & Compliance. Follow security policies and regulatory requirements protect confidential information support cybersecurity awareness efforts and report security incidents.
• Issue Resolution & Escalation. Resolve routine technical issues efficiently and collaborate with senior IT staff vendors and application specialists to address more complex problems.
• On-Call & After-Hours Support. Participate in an on-call rotation to support critical business and healthcare operations including occasional evenings weekends and holidays.

What You Will Earn

$24.30 to $27.00 an hour.

Standout Benefits & Workplace Wellbeing

We want team members to feel supported not just in their work but in their lives. Our benefits package reflects that commitment with meaningful support for your wellbeing future and quality of life.

• Health coverage that goes further Frasier covers more than 85% of health dental and vision premiums.
• Growth built into the culture Tuition reimbursement is available for both full-time and part-time team members.
• Retirement planning We offer a 401(k) with a 100% match on the first 5% and 94% of team members participate.
• Generous paid time off Full-time team members accrue 18 days of PTO each year.
• Added peace of mind Frasier pays 100% of disability and life insurance.
• Resources for support Our free Employee Assistance Program includes mental health financial planning legal support and wellness resources.
• Wellness amenities Team members enjoy free access to our on-site wellness center with an infinity pool advanced fitness equipment and space to recharge.
• Everyday perks An on-site café team member lounge free EcoPass thrift shop and discounted YMCA membership help make daily life easier.

What You Will Need:

• High school diploma or GED required. Technical support training CompTIA coursework/certifications or related education preferred.
• 1-2 years of experience in help desk technical support customer service healthcare hospitality or related environments; supporting older adults is a plus.
• Experience with Active Directory Microsoft 365 administration EHR systems IT ticketing systems audiovisual technology or willingness to learn.
• Working knowledge of Microsoft Windows Microsoft 365 Apple macOS iOS/iPadOS Android devices Wi-Fi connectivity user account management and MFA or willingness to learn.
• Ability to troubleshoot hardware software mobile devices and basic audiovisual technologies including Microsoft Teams Zoom conference room systems displays microphones and video conferencing equipment or willingness to learn.
• Strong interpersonal and communication skills with a passion for helping users and explaining technical concepts to non-technical audiences.

You Will be a Great Fit:

• You genuinely enjoy helping others take pride in creating positive experiences and are committed to providing outstanding support to residents families and employees with patience empathy and professionalism.
• You are curious about technology enjoy troubleshooting and finding root causes and are energized by the challenge of resolving issues while continuously learning new systems and tools.
• You take ownership of requests effectively manage multiple priorities communicate clearly with technical and non-technical users and follow through until the job is done right.

Why Team Members Choose Frasier

• Make an Impact
  Do meaningful work that brings care connection and purpose to daily life.
• Our Culture
  Our culture is built on connection support and being part of something bigger.
• Why Frasier
  Join a trusted Boulder nonprofit where beautiful surroundings and meaningful work come together.
• Benefits and Wellbeing
  Enjoy standout benefits and wellness perks that support your life inside and outside of work.
• Grow With Us
  Build your future with support opportunity and room to grow.

Applications are reviewed as received and accepted until the position is filled.

More about Frasier

Frasier is a nonprofit senior living community and a trusted part of Boulder since 1960. As the needs of older adults have changed we have continued to grow and evolveexpanding our campus and capacity while staying rooted in our purpose: building community that inspires and celebrates life. Set on a beautiful 20-acre campus with stunning Flatirons views Frasier offers the full continuum of care from independent living to skilled nursing.

What surprises many people is the variety of meaningful careers youll find herefrom clinical care and dining to administration and facilities and community life and operations.

Our residents are active engaged and intellectually curious and they deeply value the team members who enrich daily life here. That spirit of connection is at the heart of our cultureshaping relationships among teammates residents and work with real purpose. At Frasier team members are known supported and encouraged to grow with a commitment to wellbeing and a path forward at every stage.

Frasier is an equal opportunity employer. We consider all applicants without regard to race color religion sex national origin age disability genetic information or any other status protected by applicable law.

Frasier maintains/offers a drug alcohol and smoke-free workplace. Employment is contingent upon successful completion of applicable background and drug screening. Frasier participates in E-Verify which is a online verification system of the US Department of Homeland Security.

Required Experience:

Staff IC