Residence Inn Chicago Oak Brook Front Desk Agent

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes smooth check-ins and friendly farewells. Youre the face of the hotel making every interaction feel effortless and inviting. Behind the scenes you keep the front desk humming with precision juggling reservations requests and surprises like a hospitality ninja. If you love turning first impressions into lasting memories this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether its a quick question or a big request youre all about making their stay unforgettable.
• Communication Champ: You know how to get the message acrossclearly confidently and with a smile. Whether its chatting with guests or coordinating with the team you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up youre already on it. You think fast act smart and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations check-ins check-outs and financial details No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical Dental and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Located off I-88 near Oak Brook Mall the Residence Inn Oak Brook hotel makes travel simple. Just a 30-minute drive to downtown guests have access to Chicagos top sites without paying expensive downtown rates. Ideal for long stays we offer pet-friendly oversized suites that are 50% larger than traditional hotel rooms. Every suite includes separate living areas with pullout sofas flat-screen TVs and free WiFi. With in-suite kitchens fully-equipped with full-sized appliances and cookware guests will have all the comforts of home. When guests dont feel like cooking they can join us for a free hot breakfast served daily. Were launching a new evening social experience with light fare beer and wine during the week (Mon-Wed). Corporate travelers appreciate our 1000 sq. ft. meeting space perfect for meetings and social gatherings for up to 48 guests.

Required Experience:

Unclear Seniority