Reservations Coordinator
Job Location:
Santa Monica, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Reporting to the Director of Revenue Management responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service
- Book and enter room reservation requests using the Property Management System
- Enter rooming lists while ensuring accuracy as required
- Take ownership of the callers request and ensure follow up according to the hotels standards
- Review daily arrivals and audit duplicate reservations special requests (such as connecting nearby etc.). Communicate with Front Office/Guest Services team to ensure requests are followed through
- Update reservations ensuring a flawless check in and check out process
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- Liaise with Sales and other departments as required
- Answer telephone and email inquiries in a timely manner
Qualifications :
- Previous customer related experience required
- Previous Property Manager System (Opera) experience preferred
- Computer literate in Microsoft Window applications required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
