Reservations Coordinator

The Reservations Departments vision is to provide the highest level of excellence and to exceed The Plazas Five Star standards.  We operate with a professional approach to all tasks while consistently maintaining internal and external guest satisfaction by anticipating their needs.

Compensation: $37.00 (Hourly Rate)

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Review reservations made each day review 3rd party billing arrival and departure dates guest profiles room blocking special requests traces and ensuring stellar attention to all VIP guests
• Process special billing requests
• Ensure accuracy and attention to detail
• Processing of no shows facilitating communication between all departments involved
• Test calls to Global Reservation Center
• Liaise with Sales team in coordinating group bookings
• Set up group room blocks rooming lists billing or special notations and make group reservations in room block
• Monitor room inventory and notify Reservations Manager of any immediate changes
• Run daily reports and complete daily shift task list
• Assisting with other duties assigned
• Maintain positive working relationships with colleagues travel agents Global Reservation Center agents and other parties associated with the reservations process
• Participate and adhere to Fairmont Hotels & Resorts Policies & Procedures
• Complete office administrative duties where required

Qualifications :

• Minimum 1 year as a reservations agent or 2 years in a customer service position
• Must have experience in hospitality with an understanding of operations
• Opera experience preferred
• Professional telephone/email etiquette and the ability to upsell the hotels products/services
• Willingness to learn friendly demeanor ability to work well within reservations and other departments clear and concise communication skills
• At least two years prior luxury hotel experience in a customer service position or a minimum of 1 year in hotel reservations
• Working knowledge of the following: Property Management Systems (preferably Opera) Central Reservation Systems Microsoft applications including Outlook Excel and Word

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time