Reservations Agent

About Us:
Gurneys Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique effortlessly elegant experience for our guests.

Job Summary:
Gurneys Montauk Resort & Seawater Spa is seeking a detail-oriented and customer-focused Reservations Agent to join our team for the summer this role the Agent will be responsible for handling guest reservations via phone email and online booking platforms while ensuring a seamless and personalized experience for each guest. The ideal candidate will have excellent communication skills strong attention to detail and a passion for luxury hospitality.

Location:

Newport Rhode Island

Key Responsibilities:

• Capture sales from incoming reservation calls and coordinate details of each reservation.
• Accurately convey room types pricing and availability to guests.
• Complete internal reservation forms and maintain accurate records.
• Run daily reports for the Reservations department.
• Answer general reservation inquiries via phone and email retrieve and distribute mail.
• Call to confirm and/or guarantee non-guaranteed reservations and clear waitlisted bookings.
• Greet guests in a warm and professional manner ensuring all interactions meet Forbes-level hospitality standards.
• Handle guest complaints and inquiries in accordance with Gurneys Resorts policies ensuring resolutions that uphold the guest experience.

Qualifications:

• Previous experience in customer service
• High School Diploma or G.E.D
• Ability to communicate effectively and professionally
• Must be fluent in English
• Must be available to work a flexible schedule (8-hour shift)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional walking standing and reaching to access files or office materials.
• Ability to lift up to 15 pounds as needed.
• Must be able to wear a headset for extended periods while handling phone calls.

Pay Range and Compensation Package:

• $19.80 per hour.
• Comprehensive health dental and vision insurance for full-time year-round employees.
• Paid Vacation (10 days) plus Accrued Personal-Sick-Holiday time (88 hours).
• 30% Employee discounts on accommodation dining and spa services.