Reservation Specialist | Customer Experience & Sales

LOVE DOGS AND LOVE PEOPLE THIS MAY BE THE CAREER FOR YOU.

At Beds-N-Biscuits our mission is simple: help dogs thrive.

For more than 24 years pet parents throughout the Denver area have trusted our locally owned and operated team to provide exceptional care for their dogs. From daycare and lodging to enrichment training and grooming everything we do is designed around the individual needs of each dog.

Now were looking for an energetic confident and highly personable Reservation Specialist to join our team.

This isnt simply a job answering phones.

As a Reservation Specialist you are often the first person a pet parent speaks with when deciding who they can trust to care for an important member of their family. Your job is to listen ask great questions build relationships and confidently help pet parents choose the services and experiences that best meet their dogs needs.

Youll also take care of our loyal clients by making reservations answering questions introducing them to services they may not know about and creating the kind of experience that reminds them why they chose Beds-N-Biscuits.

If youre a strong communicator who enjoys connecting with people takes pride in getting the details right and is motivated by achieving goals wed love to meet you.

A DAY IN THE LIFE OF A RESERVATION SPECIALIST

As the voice of Beds-N-Biscuits and one of our brand ambassadors you will:

• Answer inbound calls from current and prospective clients.
• Return voicemails and follow up on emails and online reservation requests.
• Use our proven phone scripts and your communication skills to build trust and explain the value of our services.
• Ask thoughtful questions and listen carefully to learn about each dog their personality routines needs and what matters most to their pet parent.
• Recommend lodging daycare enrichment training grooming and other services based on what you learn.
• Process new reservations from start to finish.
• Help first-time pet parents feel comfortable and confident about trusting us with their dog.
• Handle client questions and concerns with patience empathy and professionalism.
• Introduce pet parents to additional services and experiences that can enhance their dogs visit and support their overall well-being.
• Accurately document the important details of every conversation.
• Follow established systems and processes so every client receives a consistent professional experience.
• Work toward individual and team performance goals while receiving ongoing training and coaching to help you succeed.

WHO WILL BE SUCCESSFUL IN THIS ROLE

Loving dogs is important but this is first and foremost a customer experience and sales position.

Were looking for someone who:

• Is warm outgoing and comfortable talking with people throughout the day.
• Communicates clearly confidently and professionally.
• Is naturally curious and enjoys learning about people and their dogs.
• Enjoys helping pet parents make decisions that give them peace of mind.
• Is comfortable recommending and selling services that genuinely benefit the dog.
• Has strong attention to detail and takes accuracy seriously.
• Can talk with a client while simultaneously navigating software and documenting information.
• Is comfortable learning new technology and software.
• Thrives in a busy environment and can manage multiple priorities.
• Has a positive solutions-focused attitude.
• Is dependable and takes ownership of their responsibilities.
• Is receptive to feedback training and coaching and genuinely wants to improve.
• Enjoys setting goals and being recognized and rewarded for strong performance.

Previous experience in sales hospitality customer service reservations or a call center is preferred but were willing to train the right person with exceptional communication skills and the right attitude.

COMPENSATION & BENEFITS

Starting Pay: $20/hour Tips Monthly Bonus

Benefits include:

• Telehealth dental and vision insurance
• Performance bonus
• Paid professional training
• Ongoing performance coaching
• Employee discounts on pet care
• Paid time off
• Free snacks and drinks
• The opportunity to work with an experienced team of pet care professionals

NOT YOUR TYPICAL PET CARE FACILITY

Beds-N-Biscuits has been locally owned and operated in Wheat Ridge for more than 24 years.

Were not simply providing a place for dogs to spend the day or stay overnight. Our goal is to help dogs thrive through play enrichment training personalized attention and expert care.

Our team takes the time to get to know our dogs and their families. Our services are designed to support each dogs happiness health behavior and overall well-being while giving their pet parents something just as important: peace of mind.

Our Reservation Specialists are an important part of making that happen.

We invest in training provide ongoing coaching and expect our team members to take pride in creating an exceptional experience for every pet parent who contacts us.

THIS PROBABLY ISNT THE JOB FOR YOU IF...

We want to be transparent about what it takes to be successful as a Reservation Specialist at Beds-N-Biscuits.

You dont like using a script.

We use a proven sales and communication process because it works for our pet parents our team and our business.

We dont expect you to sound fact quite the opposite.

Well teach you how to use our scripts so conversations feel comfortable confident and completely natural. But you do need to be willing to learn and consistently use the process. Many of the questions we ask and details we cover are also important to the health safety and individualized care of every dog who visits us.

You prefer to do things your own way rather than trust the training and coaching.

We invest in professional training and ongoing coaching because we want you to be successful.

You dont have to arrive knowing exactly how to do this job. We will teach you.

What we do ask is that you come with an open mind be receptive to feedback and coaching and trust a process that has been designed to help you succeed.

You see this position as simply taking orders.

Our pet parents arent ordering a product. Theyre trusting us with a beloved member of their family and thats a big emotional decision.

Great Reservation Specialists dont rush to ask What dates do you need

They slow down long enough to learn about the dog.

Is this their first time away from home Do they love playing with other dogs Are they a little shy Do they need more individualized attention Could enrichment make their day even better Is there a training goal we could help the family work toward

Then they use what theyve learned to help the pet parent understand what Beds-N-Biscuits can provide.

Your job isnt simply to book a reservation.

Its to build enough trust that a pet parent feels confident saying I know I can trust the team at Beds-N-Biscuits to care for my pet.

If that sounds like the way you believe customers should be treated you may be exactly who were looking for.

READY TO JOIN THE BEDS-N-BISCUITS TEAM

If youre looking for more than just another phone position and want an opportunity to use your personality communication skills and attention to detail while building valuable sales and customer experience skills wed love to hear from you.

Required Experience:

IC