Representative Players Club

Responsibilities:

• Build guest relations throughout every shift by talking with guests making them feel welcome and comfortable and inviting them back.
• Responsible for assisting with reservations for events promotions and guest accommodations.
• Answer all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
• Communicate details of and responsible for assisting with promotions mailings and other offers with all departments.
• Ability to understand and use casino tracking programs.
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
• Book event hotel and restaurant reservations for guests upon request.
• Make announcements throughout shift promoting upcoming events.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory departmental and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations including late nights weekends and holidays; shifts may change.

Qualifications:

• Must possess excellent teamwork interpersonal guest service written and verbal communication skills.

Target Salary Range: $15.50 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Unclear Seniority