Representative, Dealer Support

We are hiring a Dealer Support Representative to join our Operations team!

DISCOVER
Are you someone that enjoys working with customers and building strong relationships As a Dealer Support Representative you will be responsible for managing assigned dealer accounts with a focus on offering exceptional customer service while working with a team of other Dealer Support Representatives and Dealer Support Clerks to achieve monthly shipment goals. Youll serve as the main point of contact for our dealers and customers and will provide order status billing and shipment updates by working with other departments such as Shipping Finished Goods and Accounting to resolve questions in a timely manner.

YOUR RIPPLE EFFECT

• Do you enjoy a fast-paced environment As a Dealer Support Representative youll frequently handle multiple tasks such as processing return authorizations per company policy assisting dealers and customers with part number requests and preparing export documentation.
• Are you customer centric You will be working closely with customers through a relationship-based approach to assist them with orders other product requests and promoting Watkins Wellness products. Youll also work to resolve any customer issues by using strong problem-solving skills in an expedited manner.
• Are you goal oriented This position requires you to work both independently and within a strong team environment to achieve results.
• Are you organized You will work and coordinate with several other departments to prepare dealer and customer orders for shipment per companys guidelines.
• Are you detail-oriented In addition to responding to customer calls and emails you will also maintain records of order statuses and changes as well as reconcile invoices and sales orders to ensure they are correct.
• Are you a skilled communicator We are looking for someone who has excellent phone and email etiquette and can articulate information in a professional and thoughtful this position you will interact with dealer customers and other department personnel on a daily basis.
• Do you look for process improvement Youll be asked to suggest how to implement changes that can increase the efficiency of the department.

WHAT YOU BRING

• Bachelors degree in Business Administration or other related field is a plus.
• One to two (1-2) years of related experience in account management training or the equivalent combination of education and/or experience may be considered.
• Demonstrated ability to multi-task and prioritize competing tasks successfully.
• Basic proficiency level in MS Office applications such Word Excel and Outlook.
• Excellent phone and email etiquette with the ability to articulate information in a professional and thoughtful manner.
• Excellent communication skills with the ability to interact with all levels within the organization as well as strong ability to work in a team environment are required to be successful in this position.

WHAT YOULL GET
At Watkins Wellness we believe that everyone should Feel good Live well. so we offer employees the opportunity to join a dynamic growing industry leader with an outstanding and well-deserved reputation for leadership and commitment to our employees customers and community. We also offer a competitive package including exceptional health and wellness benefits paid time off bonus profit sharing 401k tuition reimbursement and much more.

Discover your ripple effect
We look for candidates that exhibit The Watkins Way (always Ethical endeavors to be Transparent embraces Inclusion welcomes Diverse backgrounds and perspectives Accommodating believes in Work-Life Balance puts Safety First Accountable values Relationships Passionate Team Player and Goal Driven).

The employee must frequently lift and move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision color vision peripheral vision and depth perception. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Hiring Range: $17.25 - $27.00

Many factors affect actual compensation including but not limited to experience education skills and geographic location.

Watkins (the Company) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Companys policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment employment promotion salary increases benefits termination and all other terms and conditions of employment) based on race color sex sexual orientation gender gender identity gender expression genetic information pregnancy religious creed national origin ancestry age physical/mental disability medical condition marital/domestic partner status military and veteran status height weight or any other such characteristic protected by federal state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Watkins is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster:English & Spanish
E-Verify Right to Work Poster:English &Spanish