Repair Technician

At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.

Job Summary:
As a Computer Repair Technician within the K12 area you will be responsible for diagnosing and repairing hardware and software issues on various Chromebooks. This role utilizes core skills in hand tools equipment repair analysis and troubleshooting while maintaining quality and production standards.
What You Will Do:

• Accurately review customer work orders and carefully assess user-reported computer issues to identify and resolve problems

• Test and evaluate customer device needs to determine appropriate repairs

• Perform electronic device repairs including hardware and software troubleshooting

• Troubleshoot customer hardware or software issues while ensuring proper procedures are followed

• Set up repair or replace computer hardware and associated devices as needed

• Follow all QC standards ensuring each device is reviewed per customer request and meets required quality checks

• Remain flexible with internal movement across K12 teams to support training on multiple device types and stay current with OEM requirements

• Meet established production goals while consistently upholding QC standards

What We Expect of You:

• Excellent written and verbal communication skills

• Strong attention to detail

• Experience as a computer technician or in a similar IT role

• Strong analytical and problem-solving skills

• Ability to diagnose and resolve technical issues effectively

• Time management and organizational skills

• Ability to prioritize tasks and work efficiently in a production-focused environment

• Demonstrated ability to lift up to 50 lbs.
  Stand bend lift walk and carry products in any combination for up to 8 hours at a time.

• History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.

• Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates noise form conveyors and forklifts.

Pay range: $16/HR $21/HR depending on experience and skill set. Benefits overview: is committed to being an AI-fluent organization

Additionally CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process our goal is to understand your experience strengths skills and qualifications. As an AI forward company we see AI not just as a tool but as a catalyst for new ways of thinking creating and communicating. We encourage candidates to embrace an AI mindset one thats curious adaptive and ready to explore whats possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story while ensuring your application remains rooted in your own background judgment and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses government education and healthcare organizations achieve whats possible through technology. What makes CDW different isnt just what we doits how we do it. At CDW we act as onebuilding trust speaking candidly and working together to achieve more. We play to winfocusing on what matters most and delivering for our customers. And we think forwardstaying curious moving fast and continuously learning. We believe meaningful work happens when people feel supported heard and empowered to contribute. Thats why we think of ourselves as coworkers not just employeesworking together to solve complex challenges and deliver real impact for our customers and communities.

As a fullstack fulllifecycle technology partner CDW brings deep expertise strong relationships and broad industry knowledge to help turn ideas into outcomes. When you join CDW you become part of a collaborative environment where your work matters your growth is supported and your contributions help shape whats next.

Together we deliver the full promise of what technology can do. Together we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.