Repair Quality Program Manager

Repair Quality is an enterprise-wide program that establishes consistent repair standards reduces repeat repairs protects vehicle uptime strengthens dealer accountability and improves the customer service experience.

The Repair Quality Program Manager will own and advance the program across the dealer service network. This role serves as the central lead for program strategy standards dealer audits remediation decisions reporting communications and continuous improvement. The Program Manager will collaborate with dealer field engineering warranty training quality digital IT supplier and international-market stakeholders to ensure the program remains practical measurable and scalable.

The ideal candidate combines strong program ownership technical judgment data-driven decision-making and stakeholder-management skills with the ability to translate complex service and quality requirements into an effective operating program.

• Own the Repair Quality vision strategy roadmap requirements and delivery plan aligning priorities with vehicle uptime dealer capability customer experience warranty performance and enterprise quality objectives.
• Serve as the programs central point of contact and subject-matter lead providing consistent interpretation of requirements and coordinating decisions across participating organizations.
• Define and maintain Repair Quality standards checkpoints audit criteria procedures dealer guidance evidence requirements and supporting documentation.
• Review dealer audits and remediation evidence determine program status and provide clear consistent feedback regarding approval remediation or suspension-related outcomes.
• Partner with Dealer Operations field teams and dealer leadership to support corrective actions dealer recovery and sustained compliance.
• Maintain program dashboards audit and remediation records dealer status reporting stakeholder communications and a centralized repository of program materials.
• Analyze audit findings warranty trends repeat repairs field observations customer concerns and dealer feedback to identify risks and improvement opportunities.
• Lead the refinement and expansion of Repair Quality requirements through research pilots stakeholder review training communications and management approval.
• Collaborate with engineering technical publications training warranty quality suppliers digital and IT teams to align repair methods tools systems integrations and workflows.
• Establish and monitor success measures including audit completion approval status remediation progress dealer adoption checkpoint performance and repeat-repair trends.
• Support implementation in additional products and approved markets through dealer visits pilot evaluations verification activities workshops and auditor training.
• Drive cross-functional issues to resolution by clarifying ownership managing trade-offs escalating risks and maintaining alignment on deliverables and measurable outcomes.

• Bachelors degree and at least 2 years of technical project/program management experience

OR

• Masters degree and at least 1 year of technical project/program management experience

OR

• At least 5 years of technical project/program management experience

• Qualified candidates excluding current employees must be legally authorized on an unrestricted basis (US Citizen Legal Permanent Resident Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g. H-1B status)

• Experience managing cross-functional programs products or operational initiatives within service engineering dealer operations warranty quality or a related field.
• Knowledge of repair-quality principles including first-time repair contamination prevention technician competency tool readiness repair-method compliance and post-repair verification.
• Experience defining standards audit criteria compliance requirements remediation workflows or corrective-action programs.
• Ability to objectively evaluate technical evidence interpret requirements make consistent decisions and communicate conclusions clearly.
• Strong program and product-management skills including developing strategy roadmaps requirements priorities execution plans and measurable outcomes.
• Experience analyzing audit warranty operational customer and dealer data to identify trends and improvement opportunities.
• Familiarity with business-intelligence tools dashboards workflow systems data integrations APIs and dealer-management platforms.
• Ability to translate service and business needs into actionable requirements for technical and digital teams.
• Strong written verbal facilitation and stakeholder-management skills across technical operational dealer and executive audiences.
• Organized detail-oriented and comfortable working independently through ambiguity while maintaining a customer-focused and continuous-improvement mindset.
• PMP certification and experience with Agile methodologies are preferred.

This position offers competitive market-based compensation along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting expected salary offered for this position will fall within the stated range with the final offer based on the candidates applicable skills knowledge and experience.

About TRATON
With its brands Scania MAN International and Volkswagen Truck & BusTRATONSE is the parent and holding company of theTRATONGROUP and one of the worlds leading commercial vehicle manufacturers. The Groups product portfolio comprises trucks buses and light-duty commercial vehicles. Transforming Transportation Together. For a sustainable world.: this intention underlines the Companys ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Groups commercial growth.

About International
From a one-man company built on the world-changing invention of the McCormick reaper in 1831 to the 15000-person-strong company we are todayfew companies can lay claim to a history like International. Based in Lisle Illinois International Motors LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International trucks and engines and IC Bus school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite aftermarket everything we do our vision is to accelerate the impact of sustainable mobility to create the cleaner safer world we all deserve. As of 2021 we joined Scania MAN and Volkswagen Truck & Bus in TRATON GROUP a global champion of the truck and transport services industry. To learn more visit.

*International Motors LLC is d/b/a International Motors USA in Illinois Missouri New Jersey Ohio Texas and Utah.

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

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