Rental CounterInside Sales Representative

If you are customer-focused enjoy a fast-paced environment and are passionate about supporting the agriculture and construction industry consider joining the Butler Machinery team as a Rental Counter / Inside Sales this role you will provide exceptional service to rental customers support inside sales activity and help drive growth across our rental operations. Youll work in a first-class culture built on long-term relationships teamwork and dedication to delivering an industry-leading customer experience.

What Youll Do

• Act as the primary contact for new walk-in customers - handling the full rental cycle from inquiry to return.
• Assist outside sales and customers with setting up new accounts quotations reservations attachment/machine selections contract creation invoicing and insurance verifications.
• Identify the customer equipment/resource needs provide the right solutions and sell/upsell products and services.
• Established new accounts generate and qualify leads and warm-call dormant accounts.
• Negotiate pricing within rate strategy log lost sales and coordinate hand-offs to outside sales.
• Coordinate with rental technicians and other departments to schedule equipment delivery pickup check-out and check-in.
• Ability to operate in a fast-paced team-orientated environment while providing excellent customer service.
• Transact all inbound calls and walk-in traffic.
• Complete call offs contract returns and verification of machine hours.
• Perform quick damage inspections.
• Initiate service tickets as required.
• Coordinate with rental maintenance to keep repair states current and prioritize machines as rent-ready based on reservation timelines.
• Coordinate delivery timing and customer expectations with transportation.
• Maintain a clean organized and presentable showroom.
• Maintain a professional appearance and welcoming customer-driven demeanor.
• Ensure safety procedures are enforced both inside and outside of the rental store.
• Be guided by Butlers mission statement and core values in everything you do.

What You Bring

• High school diploma or equivalent combination of experience training and/or education required
• Knowledge of equipment applications and previous rental equipment experience is preferred
• Professional verbal and written communication skills
• Strong customer service skills organization and attention to detail
• Strong decision-making and adaptability experience
• Good time management and ability to multitask
• Self-starter and capable of working with minimal direct supervision
• Strong proficiency in efficiently navigating computer and business applications (sales quoting application Outlook Excel Microsoft Office Products etc.)
• Supportive and strategic-mindset
• Advanced analytical and problem-solving skills
• Clear understanding of Butlers Mission: To build long-term relationships founded on trust creating mutual growth and success
• Commitment to Core Values: Our Team Customer Driven Integrity Accountability Excellence and Safety
• Valid drivers license and ability to meet company insurability guidelines

What We Offer

As a family-owned business for three generations we currently employ over 900 associates in 20 locations throughout North Dakota South Dakota Montana and Nebraska. We are looking for self-motivated forward-thinking individuals to join us in our continued growth and success. Along with ongoing professional development and growth opportunities we offer a strong benefits package to support our team:

• 10% Annual Retirement Employer Contribution with Additional 5% Discretionary Employer Contribution
• Health Insurance 3 plan options
• Health Savings Account Employer contribution up to $1300/year
• Dependent Care Flex Spending Account
• Dental Insurance 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) including Health Coaching
• SmartDollar employer paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE /Vet/Disability
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