Rental Car Administrator

Westside Toyota is seeking a high-energy customer-centricRental Vehicle Administratorto manage our fast-paced Rental and Service Loaner Fleet.

Unlike a typical back-office fleet role this is ahighly visible public-facing position. You will serve as the primary point of contact for our retail rental clients and service guests. If you thrive on interacting with the public delivering exceptional hospitality and keeping a moving fleet organized we want to hear from you!

• Public-Facing Customer Service:Greet customers warmly manage bookings explain rental agreements clearly and deliver an upscale hospitality experience to the public and dealership guests.
• Fleet Coordination:Manage the daily assignment checkout and return of service loaner and rental vehicles efficiently.
• Documentation & Compliance:Verify customer eligibility (e.g. insurance drivers licenses) and ensure all digital and physical rental contracts are accurately completed.
• Fleet Maintenance Tracking:Maintain meticulous records of vehicle usage mileage fuel levels and physical condition. Coordinate with management to schedule routine maintenance registration updates and insurance compliance.
• Quality Control & Inspections:Conduct thorough pre- and post-use vehicle inspections alongside customers to accurately document vehicle condition. Ensure all fleet vehicles are detailed fueled and staged for immediate guest use.
• Internal Collaboration:Partner closely with Service Advisors and Service Management to forecast daily vehicle availability and optimize fleet utilization.

• Education:High School Diploma or equivalent required.
• Experience:Previous experience in a retail customer service hospitality or public-facing role is highly preferred.
• Skills:Exceptional verbal communication a polished professional demeanor and a genuine passion for problem-solving and customer satisfaction.
• License:Must possess a valid Drivers License with a clean insurable driving record.