The Remote Support Professional provides remote monitoring coaching and assistance to individuals receiving services through The Blick Centers Remote Support Program. This position promotes independence while ensuring the health safety and well-being of persons supported through technology-based supports. The Remote Support Professional responds to alerts and requests for assistance provides guidance and problem-solving coordinates emergency responses when necessary and documents all services accurately and timely.
Essential Duties and Responsibilities
Customer Service & Professionalism
Provides exceptional internal and external customer service by communicating in a courteous respectful and professional manner.
Responds promptly to calls emails and requests for assistance returning phone calls and emails within 24 hours whenever possible.
Maintains a pleasant helpful and solution-focused attitude in all interactions.
Updates voicemail greetings and out-of-office messages as needed.
Establishes and maintains positive working relationships with clients family members guardians coworkers supervisors and community partners.
Compliance & Professional Standards
Maintains full compliance with The Blick Centers Policies and Procedures Ohio Administrative Code Ohio Revised Code Medicaid requirements and all applicable regulatory standards.
Maintains all required certifications licensure and training necessary to perform job duties.
Demonstrates commitment to The Blick Centers mission vision and core values.
Follows the organizational chain of command when addressing concerns or resolving conflicts.
Takes responsibility for professional growth and actively participates in ongoing learning opportunities.
Maintains reliable attendance arrives to work on time and keeps Outlook calendar and availability
Remote Support Services:
Provides remote support and monitoring services to persons supported within assigned service areas.
Builds rapport and maintains meaningful engagement with persons supported during all interactions.
Monitors the health safety medication reminders daily living activities and overall well-being of persons supported through remote technology.
Encourages and empowers individuals to make informed choices and maximize independence while providing assistance only as needed.
Responds promptly to incoming support requests alerts and emergency situations.
Coordinates emergency responses by contacting emergency services dispatching in-person staff caregivers or other appropriate resources when necessary.
Provides emergency backup support until appropriate assistance arrives.
Troubleshoots remote support technology and in-home monitoring systems.
Educates and coaches persons supported on the effective use of remote support technology and in-home devices.
Provides consultation and training to caregivers parents guardians and other support team members regarding remote support technology and services.
Promotes a positive respectful person-centered environment that values individual dignity cultural differences and personal choice.
Recognizes and respects the important role of family members guardians and interdisciplinary team members in service planning and delivery.
Identifies prevents and reports suspected abuse neglect exploitation rights violations or other incidents in accordance with agency policy and state regulations.
Completes all required documentation accurately objectively and within established timelines.
Qualifications
High school diploma or equivalent required
Experience supporting individuals with developmental disabilities behavioral health needs or other human service populations preferred.
Strong verbal and written communication skills.
Excellent customer service and problem-solving abilities.
Ability to remain calm and make sound decisions during emergencies.
Strong computer skills and ability to learn multiple software platforms and remote support technologies.
Ability to multitask and effectively prioritize competing demands.
Ability to work independently while collaborating with a multidisciplinary team.
Knowledge Skills and Abilities
Knowledge of person-centered practices and promoting individual independence.
Understanding of emergency response procedures and crisis intervention techniques.
Ability to assess situations quickly and determine appropriate responses.
Strong organizational skills with attention to detail.
Ability to maintain confidentiality and exercise sound judgment.
Ability to communicate effectively with individuals of varying abilities families guardians and professionals.
Commitment to treating all persons with dignity respect and compassion.
Working Conditions
Primarily office-based or remote support center environment with extensive computer and telephone use.
Frequent interaction with remote monitoring technology and communication systems.
May require evening overnight weekend and holiday shifts.
Must be able to remain seated for extended periods while monitoring multiple systems.
Ability to respond calmly and effectively during high-stress or emergency situations.
Physical Requirements
Ability to sit for extended periods while using computers and monitoring equipment.
Frequent use of hands for keyboarding and telephone operation.
Ability to hear alarms phone calls and other auditory notifications.
Ability to communicate clearly both verbally and in writing.
Visual ability to monitor multiple computer screens simultaneously.
The Blick Center is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. Employment decisions are made without regard to race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability genetic information veteran status or any other characteristic protected by federal state or local law.
The Blick Center complies with all applicable federal state and local employment laws regulations and standards. Employees are expected to perform their duties in accordance with these requirements as well as all organizational policies procedures and ethical standards.
Disclaimer: This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties responsibilities or qualifications. The Blick Center reserves the right to modify job duties or assign additional responsibilities as business needs require. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Required Experience:
Unclear Seniority
Position Summary:The Remote Support Professional provides remote monitoring coaching and assistance to individuals receiving services through The Blick Centers Remote Support Program. This position promotes independence while ensuring the health safety and well-being of persons supported through tec...
Position Summary:
The Remote Support Professional provides remote monitoring coaching and assistance to individuals receiving services through The Blick Centers Remote Support Program. This position promotes independence while ensuring the health safety and well-being of persons supported through technology-based supports. The Remote Support Professional responds to alerts and requests for assistance provides guidance and problem-solving coordinates emergency responses when necessary and documents all services accurately and timely.
Essential Duties and Responsibilities
Customer Service & Professionalism
Provides exceptional internal and external customer service by communicating in a courteous respectful and professional manner.
Responds promptly to calls emails and requests for assistance returning phone calls and emails within 24 hours whenever possible.
Maintains a pleasant helpful and solution-focused attitude in all interactions.
Updates voicemail greetings and out-of-office messages as needed.
Establishes and maintains positive working relationships with clients family members guardians coworkers supervisors and community partners.
Compliance & Professional Standards
Maintains full compliance with The Blick Centers Policies and Procedures Ohio Administrative Code Ohio Revised Code Medicaid requirements and all applicable regulatory standards.
Maintains all required certifications licensure and training necessary to perform job duties.
Demonstrates commitment to The Blick Centers mission vision and core values.
Follows the organizational chain of command when addressing concerns or resolving conflicts.
Takes responsibility for professional growth and actively participates in ongoing learning opportunities.
Maintains reliable attendance arrives to work on time and keeps Outlook calendar and availability
Remote Support Services:
Provides remote support and monitoring services to persons supported within assigned service areas.
Builds rapport and maintains meaningful engagement with persons supported during all interactions.
Monitors the health safety medication reminders daily living activities and overall well-being of persons supported through remote technology.
Encourages and empowers individuals to make informed choices and maximize independence while providing assistance only as needed.
Responds promptly to incoming support requests alerts and emergency situations.
Coordinates emergency responses by contacting emergency services dispatching in-person staff caregivers or other appropriate resources when necessary.
Provides emergency backup support until appropriate assistance arrives.
Troubleshoots remote support technology and in-home monitoring systems.
Educates and coaches persons supported on the effective use of remote support technology and in-home devices.
Provides consultation and training to caregivers parents guardians and other support team members regarding remote support technology and services.
Promotes a positive respectful person-centered environment that values individual dignity cultural differences and personal choice.
Recognizes and respects the important role of family members guardians and interdisciplinary team members in service planning and delivery.
Identifies prevents and reports suspected abuse neglect exploitation rights violations or other incidents in accordance with agency policy and state regulations.
Completes all required documentation accurately objectively and within established timelines.
Qualifications
High school diploma or equivalent required
Experience supporting individuals with developmental disabilities behavioral health needs or other human service populations preferred.
Strong verbal and written communication skills.
Excellent customer service and problem-solving abilities.
Ability to remain calm and make sound decisions during emergencies.
Strong computer skills and ability to learn multiple software platforms and remote support technologies.
Ability to multitask and effectively prioritize competing demands.
Ability to work independently while collaborating with a multidisciplinary team.
Knowledge Skills and Abilities
Knowledge of person-centered practices and promoting individual independence.
Understanding of emergency response procedures and crisis intervention techniques.
Ability to assess situations quickly and determine appropriate responses.
Strong organizational skills with attention to detail.
Ability to maintain confidentiality and exercise sound judgment.
Ability to communicate effectively with individuals of varying abilities families guardians and professionals.
Commitment to treating all persons with dignity respect and compassion.
Working Conditions
Primarily office-based or remote support center environment with extensive computer and telephone use.
Frequent interaction with remote monitoring technology and communication systems.
May require evening overnight weekend and holiday shifts.
Must be able to remain seated for extended periods while monitoring multiple systems.
Ability to respond calmly and effectively during high-stress or emergency situations.
Physical Requirements
Ability to sit for extended periods while using computers and monitoring equipment.
Frequent use of hands for keyboarding and telephone operation.
Ability to hear alarms phone calls and other auditory notifications.
Ability to communicate clearly both verbally and in writing.
Visual ability to monitor multiple computer screens simultaneously.
The Blick Center is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. Employment decisions are made without regard to race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability genetic information veteran status or any other characteristic protected by federal state or local law.
The Blick Center complies with all applicable federal state and local employment laws regulations and standards. Employees are expected to perform their duties in accordance with these requirements as well as all organizational policies procedures and ethical standards.
Disclaimer: This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties responsibilities or qualifications. The Blick Center reserves the right to modify job duties or assign additional responsibilities as business needs require. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
For over 50 years, The Blick Center has been providing compassionate care to individuals with developmental, behavioral, physical, and mental health conditions.
Job Location:
Monthly Salary:
Posted on:
Vacancies:
