Remote Patient Access & Intake Medical Virtual Assistant (backed by Y Combinator, 5M+ ARR, 23M+ raised)

At Legion Health we believe everyone deserves fast affordable and world-class health care and were developing the AI infrastructure to deliver it ourselves at world scale.

Legion is building autonomous medical care starting with psychiatry. Our AI-native care-delivery platform automates much of the administrative work required to deliver direct patient care allowing our clinicians and patient-support teams to focus on the moments where human judgment and empathy matter most.

Our technical moat is hard to copywe combine rich data production AI doctors in the loop and end-to-end care operations to deliver measurably better care to a clinically complex patient population. This has helped us complete tens of thousands of visits in just two years while holding operations costs flat and achieving industry-leading patient NPS and retention.

While the last generation of healthcare startups made the existing system incrementally more efficient Legion is rebuilding full-stack care delivery from first principles. Our vision is a 10X better patient experience that is higher quality less expensive and more scalableand a 10X better clinician experience that frees providers to focus on what matters most: caring for patients.

Legion Health is backed by Y Combinator leading venture capital firms and founders from Function Health Modern Health Everly Health Trusted Health Clipboard Health PatientPing Sesame Care Faire EasyPost and fuboTV.

Join us as we build the future of health care: faster higher-quality and more affordable powered by clinicians patient-support professionals and AI working together.

• Job Type: Contract

• Role Type: Patient Access / Patient Intake / Patient Experience Operations

• Ideal Experience Level: 2 years

• Location: Fully Remote

• Work Hours: 8-hour shift between 6:00 AM and 10:00 PM Central Time

• US Visa Sponsorship: No

Legion is hiring a detail-oriented healthcare-fluent Medical Virtual Assistant to support patients during the earliest and most important parts of their care journey.

You will help ensure that every prospective and newly booked patient is contacted quickly welcomed warmly prepared clearly and routed correctly before their first visit. You will work across phone calls patient messages scheduling systems intake documentation insurance workflows and internal coordination to prevent patients from becoming confused delayed or lost in the process.

This is not a traditional administrative-assistant role. You will be a frontline operator responsible for helping real patients navigate a complex healthcare experience. Patients may contact us when they are anxious frustrated missing documentation experiencing scheduling problems or unsure what to do next. You must be able to communicate calmly clearly accurately and empathetically while keeping each patient moving toward care.

Excellent spoken and written English is essential. You will communicate directly with U.S.-based patients every day document conversations for clinical and operations teams and explain complicated logistical requirements in simple language without sounding robotic or dismissive.

We strongly prefer candidates with pharmacy medical nursing behavioral-health or other formal healthcare training outside the United States. This is a strictly non-clinical position: you will not diagnose patients provide medical advice recommend treatment or practice under any medical or pharmacy license. Clinical fluency is valuable because it will help you understand patient needs recognize sensitive issues gather the right information and escalate questions to the appropriate clinical team.

A meaningful part of the role may involve helping patients prepare for ADHD-related care. You should be comfortable learning detailed protocols explaining documentation and release-of-information requirements coordinating next steps and helping patients feel prepared while remaining firmly within a non-clinical scope.

The right person is warm with patients precise with documentation reliable under pressure and energized by the opportunity to improve the systems behind a rapidly growing mental-health practice.

• Respond quickly to new leads and booked patients across phone messaging and internal systems.

• Provide every patient with a warm professional welcome and a clear explanation of what to expect before their first appointment.

• Communicate with patients clearly accurately and empathetically in both spoken and written English.

• Explain scheduling intake paperwork insurance and appointment-preparation requirements in simple patient-friendly language.

• Support appointment booking rescheduling intake completion paperwork follow-up and patient onboarding.

• Monitor patients with incomplete intake forms missing documentation scheduling conflicts insurance questions pharmacy-related questions or other barriers to care.

• Manage patient-access workflows across self-service signups referrals Zocdoc leads and other inbound channels.

• Support ADHD-related intake preparation including documentation requirements release-of-information steps and appointment expectations.

• Help patients complete required logistical steps without providing clinical advice or making treatment recommendations.

• Identify prescription refill prior-authorization medication safety and clinical questions and escalate them promptly to the appropriate team.

• Accurately document every material patient interaction so clinicians and teammates have complete actionable context.

• Maintain clear follow-up queues and ensure outstanding patient needs do not fall through the cracks.

• Follow approved scripts standard operating procedures privacy requirements and escalation protocols.

• Partner closely with clinical operations billing and patient-experience teams to resolve access barriers.

• Maintain fast and consistent response times across assigned patient queues.

• Identify recurring patient questions delays and workflow failures and share actionable feedback with operations product and clinical teams.

• Help improve scripts workflows templates and SOPs as Legions systems and care model evolve.

• Maintain a reliable high-speed internet connection and a quiet professional environment for patient calls.

• Protect patient privacy and handle sensitive information according to Legions policies and approved systems.

• Consistently aim to deliver the best possible experience for patients and families.

• Make patients feel welcomed respected and supported from their first interaction with Legion.

• Communicate clearly and confidently with patients by phone and in writing.

• Explain next steps simply without sounding robotic confusing rushed or dismissive.

• Help more patients complete intake requirements and arrive prepared for their appointments.

• Follow up consistently so patients do not become stuck or disappear because of preventable operational barriers.

• Produce accurate concise documentation that tells teammates exactly what happened and what needs to happen next.

• Remain calm and professional when patients are worried frustrated delayed or confused.

• Recognize when a question is outside your scope and escalate it promptly to the correct clinical or operational owner.

• Manage a high volume of patient conversations without losing important details or missing follow-ups.

• Learn Legions care model ADHD-related workflows provider processes scripts and escalation paths quickly.

• Use SOPs consistently while identifying opportunities to make patient-access workflows faster and more reliable.

• Reduce avoidable manual work through strong organization reusable documentation and thoughtful process improvements.

• Earn the trust of patients clinicians and teammates through reliability sound judgment and excellent follow-through.

• 2 years of experience in healthcare operations patient support pharmacy support medical administration telehealth healthcare call centers or a similar role.

• Exceptional spoken and written English communication skills.

• Clear warm confident and professional communication on patient phone calls.

• Ability to explain detailed requirements in simple language while maintaining accuracy.

• Strong patient-facing judgment empathy patience and professionalism.

• Excellent documentation skills and close attention to detail.

• Strong organization and the ability to manage multiple active patient conversations and follow-up tasks.

• Comfort working in a fast-paced startup where processes and responsibilities may evolve quickly.

• Experience using systems such as Slack Dialpad Healthie CRMs EHRs scheduling platforms or similar tools.

• Ability to work closely with clinical teams while respecting the boundaries of a non-clinical role.

• Curiosity initiative and a willingness to learn the details of Legions care model and patient-access workflows.

• Strong preference for candidates with formal healthcare education training or licensure outside the United States including pharmacists physicians nurses medical technologists psychologists or similar healthcare professionals.

• Pharmacy experience is especially valuable including familiarity with prescriptions refills prior authorizations controlled-substance workflows and medication-related patient questions.

• Familiarity with behavioral health psychiatry ADHD care telehealth insurance scheduling referrals or clinical documentation is strongly preferred.

• Experience supporting U.S.-based patients or working within U.S. healthcare processes is a plus.

• Availability to work consistently from 1:00 PM9:30 PM Central Time.

• A reliable computer high-speed internet connection professional call environment and dependable remote-work setup.

The most important qualifications are patient empathy excellent communication healthcare fluency operational execution accurate documentation and reliable follow-through.

This is a non-clinical patient-operations role.

• You will not diagnose patients or assess medical conditions.

• You will not provide medical or medication advice.

• You will not recommend or make treatment decisions.

• You will not interpret symptoms laboratory results or clinical records for patients.

• You will not practice under a medical nursing pharmacy or other healthcare license.

• You will route clinical medication safety and treatment questions to the appropriate licensed team member.

Your responsibility is to support patient logistics documentation scheduling coordination and escalation so patients can receive timely high-quality care from the appropriate clinical team.

• Hourly Compensation: $5$15 per hour depending on experience

• Work Hours: 8-hour shift between 6:00 AM and 10:00 PM Central Time

• Work Setup: Fully remote

• Impact: Help patients and families access mental-health care while contributing to a faster more scalable healthcare system.

• Autonomy and Learning: Develop deep experience across patient access intake telehealth operations behavioral-health workflows and AI-enabled care delivery.

• Growth Opportunities: Take on increasing ownership across patient experience access operations workflow improvement training quality assurance or team leadership as Legion scales.

Legion Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees contractors and applicants without regard to race color religion sex sexual orientation gender identity or expression national origin age disability veteran status genetic information or any other protected characteristic under applicable law. We encourage applicants from all backgrounds to apply.

Required Experience:

Junior IC