Remote LTC Pharmacy Quality Assurance Technician

Symbria Rx Services is seeking a team oriented Quality Assurance Technician who shares our commitment to ensuring the health and wellness of seniors. As one of the few100% employee-ownedcompanies inhealthcare our business practices are guided strictly by the values to which our employee owners are committed to. For more than 20 yearsSymbriahas been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.

Position Summary

The Quality Assurance Technician supports the Quality Assurance and Performance Improvement (QAPI) program by ensuring the accuracy timeliness and standardization of quality event
documentation across all pharmacy locations.

Position Details:

• 9:00AM to 5:30PM CST.
• Must currently live in a state Symbria Rx Services is licensed in: AZ CO FL IL IN KS MA MI MO PA OH WI

Ensure timely entry of all quality events in accordance with defined QAPI reporting timelines.
Review quality event submissions for proper classification completeness and adherence to defined QAPI standards.
Monitor and follow up on missing delayed or incomplete quality event entries.
Identify and escalate discrepancies trends and risk areas.
Attend monthly QAPI meeting(s) and QAPI Committee meeting.
Prepare meeting agenda in EOS format capture meeting notes (cascading messages to dos) and ensure issues list is complete prior to the start of each meeting.
Support QAPI reporting dashboards and trend analysis.
Promote compliance with QAPI policies and continuous improvement efforts.
Collaborate with pharmacy leadership and Symbria legal counsel when required.
Any and all duties as assigned.

To perform this job successfully the ability to perform each essential duty satisfactorily is necessary and the qualifications listed below are representative of the knowledge skill and/or ability required:

High School diploma or general education degree (GED).
Prior pharmacy technician or healthcare operations experience minimum two (2) years.
Pharmacy technician certification (PTCB or xCPT).
Demonstrated ability to manage multiple projects while effectively meeting deadlines.
Ability to maintain organization multi-task and prioritize assignments within deadlines as well as strong follow-up skills.
Position demands extensive teamwork with associates located in multiple departments/locations across the company.
Strong computer skills and knowledge including Microsoft Office: Word Excel and Outlook.
Excellent customer service interpersonal verbal and written communication skills.

Qualifications Preferred:
Multi-site LTC pharmacy operations experience.
Experience with Framework LTC Framework ECM and/or DocuTrack.
Experience with quality improvement QAPI or Continuous Quality Improvement (CQI) programs and monitoring

Why work for us

We are a 100% employee-owned company through an Employee Stock Ownership Plan (ESOP). You along with your co-workers have an ownership stake in this company! For more than 20 years Symbria has been providing an outstanding work environment for talented employees todeliver patient-centered care to the geriatric population insenior-living and post-acutesettings.

• Medical Dental and Vision Insurance
• Short/long Term Disability Insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Programs
• Paid Time Off (PTO) and Tuition/CEU Reimbursement

All applicants will be afforded equal opportunity without discrimination because of race color religion sex sexual orientation marital status order of protection status national origin or ancestry citizenship status age physical or mental disability unrelated to ability military status or an unfavorable discharge from military service.

#LI-REMOTE