(REMOTE) HRSS Admin Tier 2 Benefits

Essential Functions

Our Trinity Health Culture: Knows understands incorporates & demonstrates our Trinity Health Mission Values Vision Actions & Promise in behaviors practices & decisions.
Work Focus:
Provides administrative support services & engages in activities that enhance or improve coordination preparation & flow of the department processes & core work. Plans & organizes workflow & prioritizing customer needs.
Develop implement & maintain job-related records. Maintains procedural standards as appropriate for role.
Process Focus:
Utilizes multiple system applications for data collection & management.
Knows understands & incorporates basic knowledge of Trinity Health policies practices & processes to ensure quality confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience.
Communication:
Employs effective & respectful written verbal & nonverbal communications;
Develops an environment of mutual confidence & trust through collaborative relationships;
Effectively communicates goals standards program expectations service performance & how the work serves Trinity Health objectives;
Proactively recognizes addresses & / or escalates organizational operational & / or team conflicts.
Environment:
Performs work in a caring collaborative & safe manner.
Stewards productive use of resources (e.g. people financial equipment supplies materials) to achieve assigned commitments experiences & quality standards. Accountable for continuous self-development & supporting the growth of others.
Self-monitors & initiates corrections & / or seeks assistance or guidance when needed.
Embraces new ideas & cultural differences.
Maintains a Working Knowledge of applicable federal state & local laws / regulations Trinity Health Integrity & Compliance Program & Code of Conduct as well as other policies procedures & guidelines in order to ensure adherence in a manner that reflects honest ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

The Tier 2 Benefits Administrator delivers a seamless and supportive colleague experience by independently managing a wide range of moderately complex benefit transactions and lifeeventbased changes with accuracy empathy and strong attention to detail. This role provides clear guidance during key employment and personal milestones ensures compliance with organizational and regulatory requirements and maintains high standards of documentation and service. With strong technical proficiency and the ability to navigate evolving systems and workflows the Benefits Administrator consistently contributes to operational excellence continuous improvement and a trusted highquality benefits experience across the organization.

Delivering the Colleague Experience

• Deliver an exceptional colleague experience through high-quality reverent courteous and empathetic service reflecting our commitment to the organizations mission & values and ensuring colleagues feel genuinely valued and respected through case management andphone interactionsas appliable.

• Provide case resolution whilemaintainingSLA standards for colleague inquiries where applicable.

• Utilizes case management technology to accurately track and log issues and notes for cases assigned under stringent Legal Department requirements

• Respond to HR inquiries related tobenefits administrationHRIS systems and policy interpretation withaccurateand complete information using knowledge of HRIS processes and understanding of downstream impact of transactions to benefitspayand other areas.

• Provide excellent judgement and discernment for supporting escalations.

• Provide excellent colleague experience by supporting warm transfers/direct colleague-leader connections

Continuous Learning and Process Improvement

• Identifyopportunities for process enhancements and contribute to the development and implementation of improvements

• Engage in ongoing learning and development to stay current with HR policies systems and best practices.

• Maintain collaborative relationships with health ministry partners and Centers of Expertise (COE) to support businessobjectivesandfacilitateefficient management of assignments.

• Demonstrate flexibility by learning new systems following updated workflows and helping peers through transitions.

• Manage complex casesmentor peerscontribute to process improvements contribute to continuous improvementeffortsand support cross functional work

Benefits Administration

• Manage and resolve moderately complex benefit events independently ensuring accuracy compliance and a positive colleague experience.

• Administer qualifying life events including birth adoption guardianship marriage divorce legal separation and dissolution of partnership.

• Process employment driven benefit actions such as new hire/rehire onboarding full-time/part-time transitions all dependent document processing movement to per diem or contingent roles open enrollment and RHMtoRHM transfers.

• Oversee eligibilityrelated cases driven by employment changes for colleagues or dependents including gain/loss of eligibility.

• Execute ACA initial eligibility and enrollment assessments and manage verification requests (QMCSO HIPPA).

• Support specialized cases including LOA 365 benefit handling and adoption reimbursement.

• Support Open Enrollment planning playbooks and processing. Respond to Open Enrollment appeals and ensure adherence to plan rules and regulatory requirements.

• Maintain consistent communication with ministries boards vendors and internal partners to support timely resolution and highquality outcomes.

• Support Paid Time Off business processes including during EOR/MTA for benefits PTO eligibility PTO payouts union PTO related processes medical waves cash outs and includes employee transitions for promotions/demotions transfers add/end job transactions deceased colleague processing PTO EIB creation/review/load.

Technical Analytical & Service Excellence

• Apply advanced knowledge of Workday benefits administration and HRIS processes to complete transactions and evaluate downstream impacts.

• Document all case activity with precision ensuring compliance continuity and clear collaboration across teams.

• Utilize intermediate Excel skills to analyze data validate accuracy and support informed decisionmaking.

• Communicate with professionalism clarity and empathy to support colleagues deescalate concerns and build trust.

• Demonstrate strong critical thinking and judgment in resolving escalations and navigating complex or nuanced benefit situations.

• Accountable for meeting or exceeding SLA KPI and productivity expectations.

• Serve as a peer resource by providing training shadowing and guidance on benefit transactions and processes.

Minimum Qualifications

• Bachelors Degree or equivalent years of experience

• Equivalent years of experience to include 2- 3 years of previous benefits or shared services related experience

• Proficiency in Microsoft Office Suite (Word Excel PowerPoint)

• Working knowledge of HRIS or direct Workday experience

• Additional Qualifications (nice to have)

• A CEBS HCI or PHR SHRM-CP certification is preferred

• Familiarity with vendor management UKG and case management systems

** Hourly pay range: $25.02 - $37.53

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.