Remote Engineering Manager Service Contact Center

Agilent is seeking a Remote Engineering Manager to lead a team of Remote Service Engineers (RSEs) responsible for delivering high-quality remote technical and application support across Agilents instrument and software portfolio. This role drives customer satisfaction operational excellence and revenue growth by enabling fast accurate issue resolution while developing a high-performing globally aligned team.

Bachelors or masters Degree or University Degree or equivalent plus directly relevant experience as a manager supervisor and/or individual contributor.

Requires proven skills in leading/managing the execution of processes projects and tactics.

Experience with SAP CRM C4C Sinch or similar tools preferred.

Additional Details

La fourchette salariale au Canada de ce poste est de 101184.00$ à 178500.00$ CA par an et le titulaire est admissible à des primes à des actions et à des avantages sociaux. Nos fourchettes salariales sont déterminées en fonction du rôle du niveau et de lemplacement. À lintérieur de la fourchette la rémunération individuelle est déterminée par le lieu de travail et dautres facteurs notamment les compétences liées à lemploi lexpérience et les études ou la formation cours du processus dembauche un recruteur peut fournir des renseignements sur léchelle salariale particulière dun lieu de travail donné. Vous trouverez des renseignements complémentaires à job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least July 3 2026 or until the job is no longer posted.

The full-time equivalent pay range for this position is $111840.00 - $209700.00/yr USD in the US or $101184.00 - $178500.00/yr CAD in Canada plus eligibility for bonus stock and benefits. Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals regardless of personal characteristics are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex pregnancy race religion or religious creed color gender gender identity gender expression national origin ancestry physical or mental disability medical condition genetic information marital status registered domestic partner status age sexual orientation military or veteran status protected veteran status or any other basis protected by federal state local law ordinance or regulation and will not be discriminated against on these bases. Agilent Technologies Inc. is committed to creating and maintaining an inclusive in the workplace where everyone is welcome and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility please email or contact 1-. For more information about equal employment opportunity protections please visit Required: 10% of the Time

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No End Date

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