Remote Customer Support Specialist
Job Location:
Houston, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Remote Customer Support Specialist
Location: Remote (Work From Anywhere)
Job Type: Full-Time
Job Summary
HireFrontier has redefined staffing and recruitment services since 2007 partnering with startups enterprises and Fortune 500 companies across 10 countries and 20 languages. Were hiring remote Customer Support Specialists to be the first point of contact for customer and client inquiries representing both HireFrontier and our client partners.
Responsibilities
Respond quickly and accurately to incoming inquiries
Resolve issues and escalate complex cases when needed
Keep clear organized records in CRM/support systems
Ensure every concern is addressed with a focus on resolution
Educate customers on services and support options
Follow staffing/service protocols for consistent quality
Share feedback on recurring issues to improve workflows
Support continuous improvement across assigned accounts
Qualifications
Strong verbal and written communication
Quick efficient problem-solving under pressure
Patient empathetic and detail-oriented
Strong time management across multiple tasks
Comfortable with CRM and phone support tools
Adaptable to new systems and clients
Self-driven and productive working remotely
Benefits
Fully remote flexibility
Global client and team collaboration
Diverse inclusive culture across 90 countries
Training and career-building resources
Meaningful work supporting major global brands
Equal Opportunity Employer
HireFrontier is an Equal Opportunity Employer; all qualified applicants are considered without regard to race color religion sex gender identity/expression national origin ancestry age disability military/veteran status sexual orientation marital/family status genetic information or other protected characteristics.
Compensation varies by role complexity client requirements contract type location and experience. Some opportunities may exclude residents of certain states including California Colorado New York and Washington where applicable.
Required Skills:
Customer ServiceHuman ResourcesAdministrationInformation TechnologyMicrosoft Office
