Remote Customer Support Representative
Job Location:
Los Angeles, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Remote Customer Support Representative
Location: Remote
Job Type: Full-Time
Schedule: 9:00 AM 5:00 PM EST
Job Summary
At HireFrontier we make hiring simpler faster and more human. Were looking for a Remote Customer Support Representative to help both B2B and B2C clients candidates and partners with service inquiries while keeping records accurate and compliant with our standards.
Responsibilities
Respond to candidate client and partner questions and support needs across channels following policy and compliance standards
Share accurate information on HireFrontiers staffing solutions services and platform features recommending services when appropriate
Keep candidate/client records current in line with data protection standards
Deliver patient empathetic support to job seekers and hiring partners
Support onboarding for new platform users
Take on other duties supporting staffing operations
Remote Work Requirements
Quiet distraction-free home office
Reliable high-speed internet (10Mbps down / 5Mbps up minimum)
Self-motivated and disciplined working independently
Available 9:00 AM5:00 PM EST
Qualifications
Native English speaker; bilingual English/Spanish a strong plus
Excellent phone etiquette and written/verbal communication
Strong organization and multitasking in a fast-paced setting
Able to quickly learn and explain staffing/recruitment concepts
Comfortable with web platforms mobile apps and digital tools
Prior customer service/support experience required
Salesforce or CRM experience a plus
HireFrontier values diversity of thought culture and background and is committed to an inclusive equitable workplace for all.
Required Skills:
Human ResourcesCustomer ServiceAdministrationInformation Technology
