Remote Customer Service Representative
Job Location:
Job Location:
Overland Park, KS - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
3 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Remote Customer Service Representative Full-Time Healthcare Support- Sacramento CA
Now offering a $400 new hire bonus!
Make a real impact from home. Help Californians access the healthcare they need.
TDB Communications is hiring compassionate skilled Customer Service Representatives to support critical government health programs serving California communities. This is a truly remote positionwork from the comfort of your home office while making a meaningful difference in peoples lives. Youll provide the vital link between individuals and their healthcare services all while enjoying competitive pay comprehensive benefits and clear career advancement opportunities with a stable veteran-owned company.
Remote work with flexibility: This position is fully -person attendance in Sacramento may occasionally be required for initial training emergency business continuity situations or performance supportbut your day-to-day work happens from home.
Why Join TDB
- Truly remote position: Work from home daily with equipment provided
- Comprehensive benefits: Medical dental vision insurance
- Generous time off: 9 paid holidays 2 weeks PTO
- Retirement planning: 401(k) with company match
- Paid training: We prepare you for success from day one
- Career growth: Clear paths to Team Lead Supervisor and Specialist roles
- Stable employment: 25 years supporting federal agencies; government contract security
- Meaningful work: Help real people navigate CMS and CDC programs that change live
- $400 new hire bonus: $200 after your first week $200 upon successful completion of training
Position Details
Pay Rate: $35.00/hour
Full-time with set schedule adherence required
Location Requirement: Must reside within 50 miles of Sacramento CA (820 Stillwater Rd 95605). This supports initial training and rare emergency business continuity needs. Day-to-day work is performed remotely from your home.
New Hire Bonus: $400 total paid in two installments $200 payable following completion of your first full week of employment and $200 payable upon successful completion of the four-week paid training program. Must be actively employed and in good standing at the time of each payout. Bonus payments are taxable and subject to applicable withholdings.
What Youll Do
As a Customer Service Representative youll be the helpful voice on the other end of the line for members and healthcare providers navigating important programs:
- Answer inbound calls using our automated system and provide clear professional assistance
- Research and resolve customer inquiries while meeting service level agreements
- Document all interactions in our CRM system with thorough accurate notes
- Guide callers through online applications and processes
- Maintain current knowledge of program regulations and policies
- Make outbound follow-up calls when needed
- Collaborate with team members and escalate complex issues to leadership
Youll use standard call center technology including phones email web browsers and our ticketing systemall while working remotely.
What Youll Need
Required:
- High school diploma or equivalent
- 1 year of customer service experience
- Strong communication skills (written and verbal)
- Ability to work independently and problem-solve
- Reliable internet: minimum 60 Mbps download / 6 Mbps upload (speed test required upon offer)
Preferred:
- Experience with CRM tools help desk software or call center technology
- Familiarity with healthcare or government programs
About TDB Communications
Since 1999 TDB Communications has been a trusted partner to federal agencies including CMS and the CDC. As a minority-owned service-disabled veteran-owned small business (SDVOSB) weve deployed thousands of professionals across 30 states to support critical government services. When you join TDB youre joining a company that values service integrity and employee success
Need accommodations Were committed to providing reasonable accommodations for individuals with disabilities. Please contact us directly to discuss your needs.
Equal Opportunity Employer
TDB Communications is an Equal Opportunity Employer. All employment decisions are based on qualifications and business needs without regard to race color religion national origin sex age disability veteran status sexual orientation gender identity or any other protected status.
Equipment will be mailed to your verified home address. We may communicate with applicants via text email and phone about your applicationyou can opt out of texts at any time.
