Remote Customer Experience Associate I

Remote Customer Service Representative (Texas)

Are you passionate about helping others and delivering exceptional service Join our dynamic team where you become the first point of contact for our clients customers. With paid training competitive pay at $14/hr. and a range of incentives and benefits youll be empowered to make a real impact every day.

What We Offer:

• Work From Home- Must reside in the state of Texas to be considered
• Full Time Employment(40 hours/week)
  • Must have flexibility to work any of our 8-hour shift schedules during our business hours.
  • Business Hours: Monday Sunday 24/7
  • Training schedule: Monday- Friday 9 am to 6pm
  • Available work schedules CST: 11am to 8pm & 2pm to 11pm
• Competitive Pay: $14.00 starting on day one
  • Pay is $14/hour which may be below your states minimum wage. Please take this into consideration when applying.
• Shift differentials: Night Differential $1.50 extra per hour for shifts between 6 PM-6 AM all days and/or Weekend Day Differential $1.00 on Saturday-Sunday 6AM-6PM.
• Incentive Plan:Opportunity to earn up toan additional $350 per monthafter training by meeting performance metrics (call quality attendance and schedule adherence).
• Career Growth:Opportunities to advance your career in a supportive innovative environment.
• Benefits:Comprehensive benefit options and a great work environment that values your success.

What Youll Do:

• Efficiently manage a high volume of inbound calls in a fast-paced environment.
• Listen actively to understand customer needs and offer clear accurate information.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Help cardholders with any questions about transactions and account statuses.
• Process transactions efficiently via web-based applications and handle research requests with precision.
• Communicate in a warm empathetic manner while ensuring confidentiality and compliance with all regulations.
• Maintain in-depth knowledge of company and client programs policies and technology.
• Support team operations during peak times or absences to help maintain seamless service.

What Were Looking For:

• A dependable team memberwith a strong work ethic who values punctuality and can commit to a consistent work schedule including 100% attendance during our three-to-six-week paid training period.
• An effective and confident communicatorwith strong written and verbal skills able to clearly explain complex information and connect with customers in a professional manner.
• A calm and composed professionalwho can navigate challenging conversations with empathy and efficiency.
• A customer service enthusiastwho excels in navigating multiple screens and applications while guiding customers to the best solution.
• A tech-savvy problem solverwhos comfortable learning and adapting to new tools and technologies.
• A focused multitaskerwho thrives in a structured high-volume call center environment.

Required Qualifications:

• Applicants must currently reside in the state of Texas to be considered
• Must be at least 18 years old and possess a High School Diploma or equivalent.
• Must have 6 months of Customer Service Call Center or Dispatch experience.
• Complete a background check credit check and security fingerprinting.
• Compliance with camera requirements for meetings and training.
• Internet Service: Must have a verified secure reliable and high-speed internet connection to support business needs.
• Work Area: Must have an established dedicated work area equipped with a desk chair electrical outlet and direct LAN connection.
• Equipment: The company will provide all necessary computer equipment
• Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
• Working knowledge of computers and Windows applications.

Preferred Qualifications:

• 1 years of previous call center experience

Looking for more information
Were happy to help. Visit our landing page to explore key details about the role including shift schedules examples of call types FAQs and our workspace and internet requirements. Its a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.

Landing Page: About Call Center Representative Role in San Antonio & Puerto Rico

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour.