Remote Client Support Representative
Job Location:
Denver, CO - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Job description
Company Description
Sweet Epic Travels is a boutique travel planning agency dedicated to creating personalized and unforgettable journeys. Specializing in Colombian Coffee Tours all-inclusive resorts and memorable cruises we curate seamless travel experiences from the moment inspiration strikes to your return home. Each itinerary is designed with thoughtful details to turn someday adventures into todays remarkable stories. Our expertise and passion for exploration ensure that every trip is both sweet in service and epic in memories allowing our clients to escape the ordinary and embrace extraordinary travel moments.
Role Description
This is a full-time remote role for a Client Support Representative. The role involves providing exceptional customer service by addressing client inquiries troubleshooting travel-related issues and ensuring client satisfaction. Responsibilities include maintaining clear communication with clients managing reservations and assisting with travel logistics. The representative will act as a key point of contact to ensure a smooth and stress-free experience for clients at every stage of their journey.
Qualifications
- Strong Customer Support and Customer Service skills
- Experience in enhancing Customer Satisfaction and addressing client needs
- Excellent Communication skills both written and verbal
- Ability to effectively Troubleshoot and resolve travel-related issues
- Organizational skills and attention to detail
- Proficiency in using travel booking and CRM software is a plus
- Prior experience in the travel or hospitality industry is beneficial
Industry
