Sweet Epic Travels is a boutique travel planning agency dedicated to creating personalized and unforgettable journeys. Specializing in Colombian Coffee Tours all-inclusive resorts and memorable cruises we curate seamless travel experiences from the moment inspiration strikes to your return home. Each itinerary is designed with thoughtful details to turn someday adventures into todays remarkable stories. Our expertise and passion for exploration ensure that every trip is both sweet in service and epic in memories allowing our clients to escape the ordinary and embrace extraordinary travel moments.
Role Description
This is a full-time remote role for a Client Support Representative. The role involves providing exceptional customer service by addressing client inquiries troubleshooting travel-related issues and ensuring client satisfaction. Responsibilities include maintaining clear communication with clients managing reservations and assisting with travel logistics. The representative will act as a key point of contact to ensure a smooth and stress-free experience for clients at every stage of their journey.
Qualifications
Strong Customer Support and Customer Service skills
Experience in enhancing Customer Satisfaction and addressing client needs
Excellent Communication skills both written and verbal
Ability to effectively Troubleshoot and resolve travel-related issues
Organizational skills and attention to detail
Proficiency in using travel booking and CRM software is a plus
Prior experience in the travel or hospitality industry is beneficial
Industry
Job description Company Description Sweet Epic Travels is a boutique travel planning agency dedicated to creating personalized and unforgettable journeys. Specializing in Colombian Coffee Tours all-inclusive resorts and memorable cruises we curate seamless travel experiences from the moment inspir...
Job description
Company Description
Sweet Epic Travels is a boutique travel planning agency dedicated to creating personalized and unforgettable journeys. Specializing in Colombian Coffee Tours all-inclusive resorts and memorable cruises we curate seamless travel experiences from the moment inspiration strikes to your return home. Each itinerary is designed with thoughtful details to turn someday adventures into todays remarkable stories. Our expertise and passion for exploration ensure that every trip is both sweet in service and epic in memories allowing our clients to escape the ordinary and embrace extraordinary travel moments.
Role Description
This is a full-time remote role for a Client Support Representative. The role involves providing exceptional customer service by addressing client inquiries troubleshooting travel-related issues and ensuring client satisfaction. Responsibilities include maintaining clear communication with clients managing reservations and assisting with travel logistics. The representative will act as a key point of contact to ensure a smooth and stress-free experience for clients at every stage of their journey.
Qualifications
Strong Customer Support and Customer Service skills
Experience in enhancing Customer Satisfaction and addressing client needs
Excellent Communication skills both written and verbal
Ability to effectively Troubleshoot and resolve travel-related issues
Organizational skills and attention to detail
Proficiency in using travel booking and CRM software is a plus
Prior experience in the travel or hospitality industry is beneficial