Remote Chat & Email Specialist

Compass Realty Inc

Job Location:

Cincinnati, OH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Remote Chat & Email Specialist will be the primary point of contact for clients leads and tenants reaching out via live chat and email. This role involves answering questions qualifying leads scheduling appointments and routing inquiries to the appropriate team members all while maintaining a friendly professional tone that reflects our brand.

Key Responsibilities

Respond promptly and professionally to incoming live chat messages on the company website
Monitor and respond to general inquiry emails and info@ inbox
Answer common questions about listings availability pricing and the buying/renting/selling process
Qualify leads by gathering key information (budget timeline property preferences contact details)
Schedule showings calls and appointments between clients and agents
Route more complex or specialized inquiries to the appropriate agent broker or department
Enter and update lead and client information in the CRM system
Follow up on unanswered inquiries or abandoned chats to re-engage potential clients
Maintain a library of saved responses/templates for frequently asked questions
Track chat and email response times to meet company service-level standards
Escalate urgent issues (maintenance requests complaints time-sensitive matters) appropriately
Maintain a professional warm and helpful tone consistent with company branding
Provide basic troubleshooting for website or listing portal issues

Qualifications

High school diploma or equivalent required
1 year of customer service chat support or email support experience (real estate experience a plus)
Excellent written communication skills with strong grammar and spelling
Ability to multitask across multiple chat conversations and emails simultaneously
Comfortable using CRM software live chat platforms and email management tools
Strong problem-solving skills and a customer-first attitude
Reliable internet connection and a quiet dedicated remote workspace
Ability to work independently and manage time effectively

Required Skills:

problem-solving

Key Responsibilities

Respond promptly and professionally to incoming live chat messages on the company website
Monitor and respond to general inquiry emails and info@ inbox
Answer common questions about listings availability pricing and the buying/renting/selling process
Qualify leads by gathering key information (budget timeline property preferences contact details)
Schedule showings calls and appointments between clients and agents
Route more complex or specialized inquiries to the appropriate agent broker or department
Enter and update lead and client information in the CRM system
Follow up on unanswered inquiries or abandoned chats to re-engage potential clients
Maintain a library of saved responses/templates for frequently asked questions
Track chat and email response times to meet company service-level standards
Escalate urgent issues (maintenance requests complaints time-sensitive matters) appropriately
Maintain a professional warm and helpful tone consistent with company branding
Provide basic troubleshooting for website or listing portal issues

Qualifications

High school diploma or equivalent required
1 year of customer service chat support or email support experience (real estate experience a plus)
Excellent written communication skills with strong grammar and spelling
Ability to multitask across multiple chat conversations and emails simultaneously
Comfortable using CRM software live chat platforms and email management tools
Strong problem-solving skills and a customer-first attitude
Reliable internet connection and a quiet dedicated remote workspace
Ability to work independently and manage time effectively

Required Skills:

problem-solving