Remote Assistant OperationsPipeline Manager- 100 Remote

Position: Assistant Operations Manager
Location: Fully Remote
Work Model: Fully Remote equipment provided
Compensation: $75000$85000 base salary
Bonus: Performance bonuses based on team KPIs
Schedule: MondayFriday 8:00 AM5:00 PM CST with occasional Saturday rotation
Benefits: Health insurance PTO equipment provided professional development reimbursements

A high-performing mortgage team is hiring a fully remote Assistant Operations Manager to support increased loan volume and pipeline complexity. This role will assist the Operations Manager in overseeing daily processing operations supervising processors and junior processors managing pipeline movement enforcing compliance deadlines handling escalations and improving operational accountability.

This is a strong fit for someone with mortgage operations processing or underwriting experience who understands the broker channel can coach processing staff and is comfortable working in a fast-paced tech-forward environment. The team uses AI-powered operations tools Slack ARIVE and automated workflows to support pipeline management compliance monitoring client communication and team performance.

Assist the Operations Manager in overseeing daily loan processing operations
Monitor pipeline flow processing turn times submission readiness and file movement through underwriting and closing
Supervise and coach processors and junior processors
Conduct daily check-ins balance workloads and support team accountability
Review submissions for quality control and readiness
Enforce TRID timelines lock expirations CD approvals closing date coordination and regulatory deadlines
Handle escalations involving stuck files lender issues missing conditions client/realtor complaints and other file-level issues
Drive issue resolution before escalations become larger problems
Coordinate file handoffs from sales to processing
Work with LOAs/Pre-Approval Specialists to ensure smooth transitions into processing
Manage lender submissions underwriting follow-ups and condition responses
Monitor and report on KPIs including submission readiness condition clearing rates turn times pull-through rates and client satisfaction
Identify bottlenecks and recommend process improvements
Communicate clearly with processors LOAs lenders clients and leadership
Use ARIVE Slack RingCentral HeyMarket Microsoft Office/Google Workspace and related operations tools
Support a fully remote distributed mortgage operations team

24 years of mortgage operations processing or underwriting experience
Strong knowledge of Conventional FHA VA and USDA loan programs
Experience managing mentoring coaching or informally leading a processing team
Solid understanding of TRID/RESPA compliance and disclosure timelines
Broker channel or wholesale lending experience preferred
Proficiency with loan origination systems
ARIVE experience strongly preferred
Experience with Slack RingCentral HeyMarket Microsoft Office/Google Workspace and Loan Sifter preferred
Encompass BytePro or other LOS experience a plus
Strong organizational skills and ability to track multiple files and deadlines
Strong communication skills with processors LOAs lenders clients and leadership
Ability to identify bottlenecks and resolve issues proactively
Detail-oriented with a compliance-first mindset
Comfortable working in a fast-paced high-accountability remote environment
Strong written communication skills
Comfortable with AI tools automated workflows and tech-forward operations systems
Ability to work MondayFriday 8:00 AM5:00 PM CST with occasional Saturday rotation