(REMOTE) Advisor, HRSS Tier 2 Employment Administration

Essential Functions

Our Trinity Health Culture:Knows understands incorporates &demonstratesour Trinity Health Mission Values Vision Actions & Promise in behaviors practices & decisions.

Work Focus:
Researches collects & analyzes & leads through resolution.
Collaborates on performance improvement activities asindicatedby outcomes in program efficiency & patient for distribution of analytical reports.
Process Focus:Utilizesmultiple system applications to perform analysis createreports& developeducational materials. Incorporates basic knowledge of Trinity Health policies practices & processes to ensure quality confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures &abilityto readilyacquirenew knowledge.
Data Management & Analysis:
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define& demonstrateprogressROI& impacts.
Maintains a Working Knowledgeof applicable federal state & local laws / regulations Trinity Health Integrity & Compliance Program & Code of Conduct as well as other policies procedures & guidelinesin order toensure adherence in a manner that reflects honest ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

The Employment Administration Advisor is a subject matter expert responsible for managing complex employment transactions ensuring data accuracy and resolvinghigh-levelescalations. The roleoversees critical processes such as promotions job changessupervisor org mass changeand EIB workflows eligibility decisions and MTAsupport as needed. It supports vendor coordination conducts audits androot causeanalysis andidentifiesopportunities to improve workflows and system accuracy. The advisor contributes to projects andchangesinitiatives communicates clearly to resolve issues and consistently delivershigh-quality compliant work across the employment administration function.

Delivering the Colleague Experience

• Deliver an exceptional colleague experience through high-quality reverent courteous and empathetic service reflecting our commitment to theorganizations mission&values and ensuring colleagues feel genuinely valued and respected through case management andphone interactionsas appliable

• Provide case resolution whilemaintainingSLA standards for colleague inquiries where applicable.

• Utilizes case management technology to accurately track and log issues and notes for cases assigned under stringent Legal Department requirements

• Respond to HR inquiries related tobenefits administrationHRIS systems and policy interpretation withaccurateand complete information using knowledge of HRIS processes and understanding of downstream impact of transactions to benefitspayand other areas.

• Provide warm transfer/direct colleague-leader connections to ensure excellent colleague experience

Employment Case Management & Expert Support

• Serves as SME for complex Workday employment transactions and escalations

• Overseesend-to-endMTA workflows supporting employee time-away programs.

• Provides system-wide training guidance and peer shadowing for employment processes.

• Accountable to provideaccuratedocumentation and tracking forall inquiries in the case management system to ensure compliance continuity and seamless team handoffs.

• Supporting MTA/EOR changes as needed for data changes and/or EIB SupOrgsor mass data changes.

• SME level understanding ofhow all HR transactions and business processes function in Workday.

Data Integrity Auditing & Transaction Accuracy

• Performs ongoing auditing and data validation for all employment actions and related EIBs

• Conductsroot causeanalysis and develops data-driven solutions to improve accuracy outcomes and compliance.

• Leverages data and operational metrics todemonstrateprogress ROI and program impacts.

Vendor &Cross FunctionalCoordination

• Manages vendor meeting relationships and supports vendor coordination for employment workflows.

• Communicates regularly with ministries boards vendors and cross-functional partners.

• Resolves conflicts and de-escalates concerns through transparentsolutions focusedcommunication.

Operational Improvement Projects & Change Management

• Identifiesprocess improvement opportunities andparticipatesin designing/improving workflows to enhance efficiency quality and user experience.

• Conducts research and compiles information for ad hoc projects and strategic initiatives.

• Coordinates and supports project management activities including requirements timelines and deliverables.

• Applies change management practices to support the successful adoption of new processes and system changes.

• Managecomplex cases mentor peers contribute to process improvements contribute to continuous improvementeffortsand support cross functional work

Minimum Qualifications

• Bachelors Degree or equivalent level of experience

• Equivalent experience to include3-4yearsprevioushuman resources and/or related corporate compliance experience

• Experience with Workday vendormanagementand case management systems

Additional Qualifications (nice to have)

• A CEBS or PHR SHRM-CP certification is preferred.

Physical & Mental Requirements & WorkingConditions (General Summary)

Direct Healthcare Services / Indirect Healthcare / Support Services:

• Exposure to interruptions shiftingpriorities& stressfulsituations.Frequent

• Ability to follow tasksthrough tocompletion understand & relate to complex ideas / concepts remember multiple tasks & regimens overlong periodsof time & work on concurrent tasks / projects.Frequent

• Ability to read small print hear sounds & voice / speech patterns give / receive instructions & other verbal communications (in-person& /or over the phone / computer / device / equipment assigned) with some background noise.Frequent

• Perform manual dexterity activities & / or grasping / handling.Frequent

• Ability to climb kneelcrouch & /oroperatefoot controls.Occasional

• Use a computer / other technology.Continuous

• Sit with the ability to vary / adjust physical position or activity.Frequent

• Maintain a safe workingenvironment .Continuous

• Comply withapplicableCode of Conduct policies procedures & guidelines.Continuous

Indirect Healthcare / Support Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.Occasional

• Lift a maximum of 15 pounds unassisted.Occasional

• Periods of walking / standing / stooping / bending / pulling & / or pushing.Occasional

• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.Continuous

Hourly pay ranges: $27.96 - $41.95

Average Workday Activity: Occasional - O (1% - 33%) Frequent - F (34% - 66%) Continuous - C (67% - 100%)

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.