Remedy Integration Consultant

Remedy Integration Consultant

Experienced Remedy professional to support the design and implementation of an integration between the organizations ServiceNow platform and a customer-owned Remedy environment. Focused on providing Remedy expertise integration guidance and technical support throughout the project lifecycle.

Key Responsibilities

• Analyze and document integration requirements between ServiceNow and Remedy.
• Design and support data flows field mappings and process integrations.
• Collaborate with ServiceNow customer and technical teams to develop and test integration solutions.
• Troubleshoot integration issues and provide recommendations for resolution.
• Support system testing validation and deployment activities.
• Document integration design configuration and operational procedures.

Required Skills

• Strong hands-on experience with BMC Remedy / Helix platform.
• Experience designing and supporting system integrations.
• Understanding of APIs web services and data mapping concepts.
• Ability to work directly with business and technical stakeholders.
• Strong troubleshooting and communication skills.

Preferred Skills

• Experience with ServiceNow administration development or integrations.
• Prior ServiceNow-to-Remedy integration experience.
• Familiarity with ITSM processes (Incident Change Problem Request Management).