Remedy Developer

Job Title: Remedy Developer

Location: Minneapolis - Remote

Key Responsibilities

• Design develop and implement custom Remedy applications within a contact center environment.
• Collaborate with business stakeholders and IT teams to gather and document requirements for new features and enhancements.
• Customize Remedy applications using scripting workflows and UI policies.
• Develop integrations between Remedy and other systems using REST/SOAP APIs scripts and middleware.
• Perform unit testing and support user acceptance testing (UAT) to ensure solutions meet quality standards.
• Create and maintain technical documentation for Remedy solutions.
• Provide technical support and troubleshoot issues within the Remedy platform including reading and understanding logs to resolve production issues.
• Engage and communicate effectively during Agile ceremonies.

Required Qualifications

• Extensive experience (4 years) in writing custom Remedy workflows using activelink filters and forms.
• Proficiency in Oracle SQL and PL/SQL including the ability to write and optimize complex queries develop stored procedures and functions and understand Explain Plan results.
• Experience with scripting languages such as Python and shell scripts.
• Strong knowledge of Remedy development including Business Rules Script Includes Client Scripts UI Actions and Scheduled Jobs.
• Proficient in JavaScript HTML and CSS.
• Experience working with Linux environments.

Thanks

Required Skills:

custom RemedyactivelinkFiltersFormsOracle SQL DeveloperPL/SQLcomplex queriesPythonshell scriptsBusiness RulesScript IncludesClient ScriptsUI ActionsScheduled JobsJavascriptHTMLCSSLinux environments